Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Beatrice T.
Very good products! Bath and Body had a special sale (40% off). My husband and I bought a little bit more than usual. I bought a ,,bath salt" (Eukalyptus and Spearmint). It was sooooo good. My skin feel super soft and I honestly do feel less stressed. I really do love it and I am defently gonna buy it again!
Phillisa M.
lies lies and deception went into a store greeted and told items were buy one and get one free. put 6 items in my bag got to the counter ask again to confirm and again was told yes buy one get one. only to have the transaction completed to find it was not the case. instead it was buy item and get a small percentage taken off each. all information I got was misleading
S A.
What used to be one of my favorite places to shop has been ruined by a terrible online customer experience. My order was lost in the mail and I wasted over an hour trying to get it filled again at the original price paid, via online chat with agents "Romeo" and "Sara". These agents give you the runaround and simply kick you out of the chat so you don't have a chance to rate them. What kind of ridiculous customer service cuts did B&BW management make? I will never buy from them again.
robin D.
worst customer service ever. have made numerous phone calls and attempted numerous online chats only to be repeatedly disconnected,,,finally got through, have been on the phone 20+ minutes.... brand new GC keeps telling me PIN is INVALID...THEY SEEM UNWILLING OR UNABLE TO RESOLVE THE ISSUE...NOW told GC is locked try again in 24 hours or go store. Completely unacceptable,,,,,they obviously have zero clue as to what good customer service is...will spend GC and thats the last time i will shop there
Kristina W.
Received order, leaked product(s), missing labels, looks like my wallflowers, 18 of them!! were just tossed into the box without proper packing to surround them. This is the second time this has happened. When I complained last time to customer service, I NEVER received an apology, no answer!!!
Doreen G.
I didn’t know my car scent had a pinhole..the oil dripped onto my dash and literally destroyed the silver painted coating on my dash, melted it .
Stephanie D.
It's almost a month now since I placed an order online and I still haven't received the item. Their customer service team is just dragging things and does not even offer anything to compensate. Disappointing!
Lory P.
Not only have I found their wallflower fragrances to not be as "scented" as they were before but I REFUSE to pay shipping charges when zillions of things on other websites ship for free. You lost a great customer!
