Bath & Body WorksReviews of bathandbodyworks.com

This experience started in July during their semi-annual sale. I try to buy during sales because this product can be very expensive especially when compared to Glade. It's a much better quality product but I have a large home and use 6-7 wallflower at a time and have for many years. My problem started with my purchases at the sale. None of their normal scents were on sale. They had produced new inferior cheaper smelling scents for the sale. Many of which I took back because they were so bad I couldn't stand them. I then tried to complain but it's impossible to do so unless you speak directly to a customer care representative. Who I finally reached only to not be able to understand because her accent was so thick. And I'm around people daily with accents so I'm practiced at understanding those with English as a second language. They are currently offering a 25% off sale but there were about 5 of the new scents mentioned above and they had increased the regular price from 7.50 to $8 each. Also I couldn't find a nightlight plug in with scent control. I have a hard time figuring out the problem with having scent control on all of your plug ins when Glade does so automatically. I feel it's a marketing tool for a reason to charge more for what should be a standard feature. I really do love the old classic scents and would hate to discontinue using them but I feel they are pricing themselves out of the market. I get the feeling this company is under new management because it is greatly changed over the last year or so.

I purchased 2 shower gels and a tube of body scrub. The packaging was not sufficient (a bit of plastic and bubble wrap) but not sufficient enough! Parcel arrived and when I opened it, one of the bottles had leaked inside the "protective" bubble wrap over all the products. Very expensive product so very dissapointed in this damaged purchase. I had bought as gift so cleaned it as best I could gave to recipient. Packaging needs to be improved!!!!

Customer service was horrendous. I explained that I could not use the rewards code that was sent to my gmail this morning, I wanted it credited to my order. The live customer service, Lilly, told me I can apply it to the next order. I told her I don't need any more stuff for a while, I bought what I needed. She hung up on me - SOL, sounds like your problem not mine... So, they feed you reward codes that are not valid, trick you into buying things, and then leave you hanging. I will shop elsewhere next time.

I never signed up to their mailing list (they don't even operate in my country), but they will not stop emailing no matter how many times I unsubscribe - and they use different email addresses so they can't be blocked as senders. They're essentially harassing me, and are uncontactable by email or social media. Please don't buy from this disreputable company.

I give them one star because there was no lower. The short version is, they owe me a $109.44 refund on an order and still haven't sent it. This was promised me by an associate on the original order. Dealing with their so-called associates, when you finally get one, is impossible. They're useless and know nothing. Eventually they just drop the chat.

I tried to place an online order to pick up at the galleria in Dallas Texas & the website sent the order to the galleria in buffalo New York! I even put in my zip code & it sent it to the wrong address anyway! The website is bogus! Stay away from bath & bodywork’s.

The wallflower plug-in diffusers begin to leak after about 6 months. I just tossed three that I had for a while, replacing with two identical new ones. Now the new ones drip sticky gooey substance on to the floor and carpet. I do not think it is worth buying any more diffusers even though I still have unused refill scent bottles.

I've always loved bath & body works There are so many scents to choose from. I've purchased lotions, body sprays galore, soaps, plug in oil scents, candles as well as hand sanitizers. My favorite is definitely the foaming hand soaps. That being said I love that they started selling a decorative holder that fit the various hand soaps. I was thrilled, even though they weren't on sale & were kinda costly I splurged. It looked amazing on my bathroom counters; that is until I noticed inside they were rusting..A LOT ..the rust even got on the soap bottle and then eventually preceded to get to my bathroom counter. I was very unhappy. I brought these back & said why would they make this out of a metal that could rust, because it's obviously being exposed to water constantly. Why not use stainless steel or plastic inside or something?? Maybe at least near the bottom? This started out YEARS ago...so recently this May 2024 I decided to give them another try noticing these sparkly blingy silver design which matched my 1 bathroom perfectly. I asked the girl working at BB&W have they changed the design, ect told her abt the rusting. She kindly replied, we're always working to improve our products; so I decided to try this again. Well sad to say , the same dilemma & I can't imagine that I'm alone. Please can someone tell the higher ups about this...its really unacceptable. Of course I tried to reach the corporate but no luck. They won't connect me, so they give me a store credit to go buy more of their products. I am still unsatisfied because ALL I want is a pretty soap dispenser not rusting all over the place. Photos weren't able to upload but I have some. Thank you I'm hoping for a proper response.