Bath & Body WorksReviews of bathandbodyworks.com

Dear Bath & Body Works Management, I am writing to express my concern and disappointment regarding the way senior customers were treated by the checkout staff at your store. During my recent visit, I witnessed behavior from the cashiers that I felt was rude, impatient, and disrespectful toward senior citizens. Customers, regardless of their age, deserve to be treated with courtesy, patience, and dignity. Senior customers in particular should never be made to feel rushed, embarrassed, or uncomfortable while making a purchase. The way these customers were spoken to and treated was unacceptable and did not reflect the level of customer service I would expect from Bath & Body Works. Employees who interact with the public should understand the importance of showing patience and respect, especially when assisting older customers who may need additional time or assistance at checkout. I am asking management to please look into this incident and address the behavior with the employees involved. I hope appropriate steps will be taken to ensure that all customers, including senior citizens, are treated with kindness, patience, and respect. I have been disappointed by this experience and hope Bath & Body Works will take my concerns seriously. Thank you for your attention to this matter. I would appreciate a response regarding how this concern will be addressed.

Less selections of products. Alot of items the fragrance has changed

amazing customer service, very helpful staff members

So I just wanted to let you know that the deep ocean body spray is not available in any branch of yours and a lot of people that I know liked it alot so the motive of this comment is to bring back deep ocean body spray. --Thank you--

This was my first time ordering delivery from Bath & Body Works, as I usually shop in-store, and unfortunately the experience was disappointing. I really love the products — the scents and quality are always great. However, the packaging and delivery were not up to the same standard. The items (including body mists) were packed very carelessly, with little to no protection. Some bottles seemed to be open or not properly closed, and everything was just loosely thrown together. Considering that these products are quite fragile, I would expect much more secure packaging. I hope this is something that can be improved in the future.

I placed an order online from Bath & Body Works and everything arrived on time and well packaged. Most of the items were in good condition, but one of the refillable soaps arrived leaking. It wasn’t a huge mess, but some product did spill and the bottle wasn’t completely secure. Overall, I’m still happy with the purchase and the quality of the products, but I do think packaging for liquid items like soap refills could be improved to prevent leaking during shipping. I would still order again, just hoping for better sealing next time.

I love Bath and Body works, loving the different kinds of scents. But, what I have noticed is body creams never last long, yes unless you use it a lot but if you buy a lot and stock them, the longer it sits the smells becomes yuck and cream turns yellow. I wouldnt stock up on creams. Lotions, sprays and body washes no problem. Recent price changes has been a little too much.

My daughter purchased the Princess Tiana collection from the Disney Princess Collection and was disappointed that Tiana's collection wasn't as extensive as the other Princess Collections. They're wasn't anything especially different that stood out like Mulan's hair clip for example. My daughter was very excited the collection was being re-released,but it was short-lived. Princess Tiana is a reflection of my daughter and she should be able to have as many options to choose from like the other Princesses.