Bath & Body WorksReviews of bathandbodyworks.com

Order was never received and returned to you because of damage in transit. Since you guys ship a bunch of fragile items together in one box across the country, how do you not expect it to be damaged in transit? Terrible AI bot doesn't understand, finally got live person chat, and had repeat ALL of my personal info again to them because, "they don't see it on their end" even though I had previously already entered my details in the AI bot multiple times and was logged into the site; so what was the point BBWS? Stop making the customer do the work for you, get good.

I placed the order online to pick up at the store once I arrived. I decided to purchase something different so the manager on duty suggested to cancel the order that I purchased online and re-buy never receive my money back to my account and she charged me $18 a bottle when the item was purchased at 798 it was a very bad experience. I feel I would take my business elsewhere. Victoria’s Secret have very nice body spray.

Midnight Rogue smells good , but why’s the bottle smaller but the same price as all the other bottles. Sounds like a rip off to me.

I absolutely love their products however, I ordered moisturizer soap online and while I understand that they seal their soaps with very hard plastic for shipment it took me almost 5 minutes to get it off. Even then I could not get all the plastic off. Can you do a bit better, especially for older folks who have arthritis.

I ordered 2 candles and a "fine fragrance mist" body spray called WARM VANILLA SUGAR and boy did it deliver! I have no idea how they got vanilla to smell so caustic and dreadful that it literally burnt my nasal passages as I inhaled a scent that reminded me of someone who hadn't bathed in weeks and a I mean they're lower posterior, and a sweet like death smell of decayed flesh, dowsed in vanilla bleach. How the dared market this to ANYONE as body spray is madness. I WAS ABOUT to return it when I found and ingenious use for it though. I've been plagued by fruit flies recently and while im waiting on the grocer to deliver poison for the dreaded things, they're becoming quite fond of the spray! I spray it on a napkin and they swarm it and I cant swat them quite nicely!

I recently ordered Book Loft hand soap and wallflowers. The soap was all water & no fragrance, and the same with the wallflowers. I lost 3 bottles of soap & 3 wallflowers. Extremely disappointed

We was in pigeon Forge t n so my wife said let go buy some stuff from bath and body work so we did ..$450.00 later then we got a bag of stuff and there was 8 more beside it . The lady told my wife she can’t have it for what the paper said my wife said it say 30 percent off . And she fuss with my wife I almost called the manger . They let us have it . So watch out for what they do . They will trick you . They seem like scammers sometimes . Be ware.

I am a regular shopper at Bath and Body Works, and a Rewards Member. I ordered 7 wallflower refills online and the package arrived today. It had not been sealed correctly with the packing tape, so one side of the box was slightly open. On the inside, the bubble wrap was not covering the items well, and it looked like they were just put in the box without caring that the items are glass. One of the refills apparently had a crack in it because when I went to lift it out, there was oil on my fingers. The other glass refills were fine. I called customer service. The woman I spoke to was very nice, and I will be receiving a replacement soon, at no charge. However, this should not have happened, and better care should be taken in the future. I think B&BW is a very good store with quality products, and the packaging of my products and the sealing of the box was very poor and below the standards that I know them to have.