Bath & Body WorksReviews of bathandbodyworks.com

This is the second time I have ordered online. The first time my order was sent yo my old address and they said they would issue me a refund as they couldn’t stop my order. This NEVER happened. I waited several months and made sure my address was updated. I ordered again online and they had my correct address but now it’s delayed. I ordered Nov 22nd and today is December 8th. I contacted the company and there online virtual assistant said they would resend my item at no additional cost and send me a verification email. So far no email. I doubt I will see my products either. I will never order online with them ever again!

Normally I am a bath and body works fan but this order was unacceptable one the box was not packed correctly when I opened the box my items were all over the box not only that one of the tops on my foam soap was broken and has gotten over the other products I had purchased. These items cost too much money for it not to come in great condition.

They never shipped my order (reviews showed tons of other people lately with this problem) . When they finally canceled it, they refused to return my shipping cost and tax. 5 call center agents later and zero solutions. This store and their customer service are a joke.

I tried to order with a promo code on Candle Day- I ordered 30 candles that should have been $10 for 24 of them that I ordered and full price for the other six . The promo code did not get processed when I put the payment through so I immediately called customer service for help and was told I could not cancel my order (this was within 30 minutes of the order). I asked if at least they could change the payment with the promo code added on and they also said I could not do that. My option was I had to wait until all the candles are delivered and then return them myself to a local store. I asked to speak to a supervisor and was told the supervisor was too busy on other calls to speak to me. I know they are able to cancel a credit card order and reprocess it for the correct amount w the promo but apparently they are too lazy to do this and I couldn’t speak with anyone in a higher position. Coming from a business owner myself this is so unacceptable. Unbelievable.

disgusting customer service. i had ordered a few body mists for the 40% off sale and during billing, it asked me for a verification code 5 times as it wasnt showing my order was confirmed, shocked to find my card had been charged for 3 of those verifications after the website was saying none of them went through. i called customer service and provided the requested proof for a refund. despite this, i kept receiving emails from the sender (VALIRAM) saying my order was being packed. i called customer service multiple times, and each time, the representative assured me they would inform the sender not to ship it. however, a few days later, i received two emails, one confirming my order had been delivered and another stating that my ticket had been closed. WTF bath and bodyworks?!

Up at 2am to order my $9.95 candles when the promo code will not work. Chat bot gets you nowhere & the phone number they give you for the office is close. Offer expires at 5:59am (offices don’t open till 6am). Will be calling when offices open to attempt to get my $9.95 candles AGAIN. Will not purchase from this store ever again if I do not receive my coupon code for this order to be placed when I call the office in the morning. Very frustrating

Normally I just get upset for having broken items due to lack of packaging and transit, but this time I'm overall upset with it all. I ordered about 24 foam soaps and a soap dispenser. I reached my items because I needed it before a certain date due to an event I was hosting. It was said to arrive the 2nd then never showed up. I contacted support team they said they would send me another replacement package yet now the tracking said the 5th would it be here. Now it's the 6th and yet nothing... I contacted again today and still they are making me wait 2 more days..... I have never been this disappointed with bath and body works because I love to order from you guys but after this, really left a distasteful experience.

I bought a gift card; they fail to load it. I took the card back with proof of purchase, they wouldn't reload it in the store even with my receipt. The had me to call their headquarters. I called and was put on hold once getting through 5 times. They then said my claim was valid, but it would take 3-5 business days for the return. 5 days passed. I called back, then they said they were busy, and it would take 5 more day to process. I have proof of purchase; they agreed however they are giving me the run around. This is horrible horrible service.