Bath & Body WorksReviews of bathandbodyworks.com

I recently purchased five candles and one was broken. There were glass shards all through the packaging. I decided to let B&BW know that I was not happy and would not be purchasing online due to the broken candle. I was told ‘sorry you did not advise us with 14 days so there is nothing we can do’. Great customer service! Not happy Jan… Jacqueline

I don't know what happened to this company. Placed an order on 12/6 for 15 candles. The package was delivered to the wrong address on 12/15 by Fed-ex, who uploaded a picture of my package on someone else's porch, a house with white siding. My house is orange-brown. I called Bath & Body Works early the next morning and spoke with a customer service rep who told me he was shipping out a replacement package. When I asked for the order number he said it was the same number and I would get a confirmation email. Late that night I had not gotten an email so I contacted the Chat service online and asked the agent, whose name was not provided, if a replacement order had been made and was told it was cancelled because some of the items were out of stock. He said he could only ship 9 of the 15 items because the rest were out of stock. When I pointed out that only 2 items were showing out of stock online he said that even though they were showing in stock they could not be replaced. So he was clearly lying to me. When I questioned him about this, he abruptly ended the chat. I reinitiated a chat and asked for a refund the next "Agent" (probably same one) abruptly said that he or she could not assist with the problem and ended the chat. I repeated the process once more with the same results. I just got off the phone with my bank to dispute the charge. It is unbelievable that it had to come to that. We have shopped here for years, decades even, and we are sad because we love their candles. Needless to say, I will not be shopping here again.

I generally enjoy ordering things online. but my recent experience was the worst I've ever had with BATH AND BODY WORKS. Their promotion was misleading, as it should have been made clear that there is a limit on the number of items for that promotion. To make matters worse, I noticed that I was charged incorrectly on the same day I called customer service to address the issue. The representative I spoke to didn't mention any of the discrepancies; he only assured me that he would adjust the prices for items that weren't discounted. If I had known about the the limit or had been informed properly, I would have canceled my entire order. This experience has been frustrating, and it’s likely that this will be my first and last order with them.

They charged me three times for a purchase that i did not get and when i tried to report it their customer service line didn't care and said they couldn't do anything about it

Worst customer service ever!!! How does my personal information change on my account when I didn’t change it. My email address was altered, date of birth was changed. How does that happen? Couldn’t sign into my account and I spent over a week’s time probably 12 hours calling customer service to fix the website problem only to be told by each rep to wait half an hour and try logging in again. That didn’t work. After the last call which took 1 1/2 hrs. still no resolution. Very frustrated and actually very angry so told the rep to just cancel my account. Now I know why Victoria’s Secret stopped allowing Bath and Body Works to accept their card for payment. Website sucks!!! After all the time I spent trying to get B&BW to fix THEIR website problem, I cancelled my account with them. Unreal!!!

These people act like the Holiday is a surprise to them. Have placed 4 orders last week and not a one of them have shipped yet. Went on a live chat after battling their Bot and was extremely clear with order #'s and shipping address and the human was just as useless as their Bot. I am never ordering from them again.

We went to Yorkdale Location. Ms. Arshpreet help us to find the best fragrances. She is so polite, kind and helped us a-lot. We bought all the best collections by Bath & Body. She is really so sweet. Thanks Arshpreet for helping us.

Ordered candles from the candle sale didn't receive first shipment because delivery driver didn't follow instructions...they say they are sending a replacement and it should arrive in two days...that was two days ago...I get an email this morning the day I was scheduled to receive replacement saying less than half of order (2) candles has just now shipped...and 3 are now not available The Bridgerton Collection and this hostile entitled extremely rude "customer service agent" is being diminishing to me...refusing a supervisor and leaving me on hold for ever....why did I wait in a invisible TWO HOUR LINE ON LINE to ensure id acquire The Bridgerton Collection a limited release if customer service were to treat me this way!!! DO NOT BUY ON LINE JUST GO TO THE STORE💔