Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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PJ
The staff is amazing at the Seven Oaks mall location. I really like the lotions and different products they sell. I really like the Emily in Paris lipsticks and hope that they continue selling these items and hopefully in more colors.
Heather G.
I ordered 8 3-wick candles as Christmas gifts. When I received my order five of the eight candles were broken. I called customer service and they were only able to replace the candles that were in stock. They never offered me an option to replace with different scents, which would have been a perfect option for me as I work 6 days a week and unable to get to the store during this time of year. As a long-term customer of Bath and Body Works I expected so much more. The box was crushed that I received the items in and there were three candles that I didn't even open from the rattling that was going around inside of these small boxes. I feel that I should have been able to replace them with whatever scents I chose. However I was informed that that wasn't possible and that only the scents ordered could be replaced. I also asked if I could take the broken ones into the store to receive replacements and was told no that was not an option. Very disappointing Bath & Body Works, very disappointing.
Suzanne
I have shopped at Bath and Body Works for years and I’ve never had any problem exchanging an item if I didn’t like it. I brought back two hand soap refill cartons that had not been opened because I did not like the scent after I had used the individual hand soap I bought which I kept since I had used it. Taylor at Quail Springs Market Place in Oklahoma City was so rude to me and made me pay an extra two dollars. I have never had anyone charge me extra for an even exchange. I then wanted to use my reward that was sent via the app and she couldn’t figure out how to use it. I asked to speak to the manager, and she said she was one of the managers. Some of the clerks overheard her and apologized. I will never return to that store again I work retail part-time after being retired and would never treat a customer that way. The customer is always right! You do whatever it takes to make them happy.
Amanda
Candle Day was a joke. They sent wrong orders, broken orders, did not honor their prices, could not resend, did not notify anyone. Would have kept my money with no reshipment!! Order Number 00474243765540 ** Review the chat with Veronica
Tara C.
Bath and Body Works is nothing like it was years back as far as the body mists! The scents DO NOT last no longer than when it's sprayed on! I will NOT be purchasing anymore, ever! The prices are ridiculous for the scents not to last!
Lindsey D.
Fountain Store - been waiting for an $8 credit for nearly 4 weeks. They overcharged me on the day and couldn't do the reimbursement due to having to go the the head office and then said it was an IT issue. I've contacted the store every week and been in to be advised is will be in in 5 working day .... same story every time. I don't understand why the shop can't do refunds! I know it only $8 but this making me more determined and will be taking it higher. ABSOLUTELY SHOCKING! I will not be purchasing again as nobody in the shop can help.
christy
No. I have been a loyal customer for years and years. This year an order was to have been canceled and replaced. I was told it was. It wasn't. It went through my account. The wrong order was even done wrong and they wanted to argue with me about what I had received. The correct order I also received and the cologne boxes were damaged. One of the cans of body mist for Ocean was dented and after being on hold for 15 minutes I was told I could bring the order back to the store but could not receive a shipping label. The store is about 2 hours from me. !!!???!!! Horrible. They lost a customer and from the looks of the reviews on trust pilot they are losing many more. DONT BUY FROM BATH AND BODY ONLINE!! They had no supervisor available but said I could call back. OMG! order number 00474242288799.
Terry M.
Customer service is absolutely horrible! It is obvious they outsource to a foreign country and do not make sure that the reps can use proper grammar, spelling or language in general. The package I received was poorly packaged and the items were damaged. There is obviously no quality control in either shipping or customer service departments.
