Bath & Body WorksReviews of bathandbodyworks.com

Bath and Body used to be a store I enjoyed shopping at, however since the beginning of 2024, this company has gone way downhill. For instance, I had an Awards Account but over the last 5 months, my Account hasn't added my purchases even though they are listed. I phoned and spoke to Kim and CSI and both weren't able to assist me. I told them about their defective Room Sprays and my not getting the right points - I didn't feel either Representative cared and was fine that I no longer wanted to be a customer

Only giving a 1 as at least they answered their chat. They couldn't deliver the order I placed before Canada Post went on strike. Twice I had to contact chat to get my refund. At first they were only going to refund me the $10 shipping fee. Had to fight to get my money back and still not sure I will get it back as they have told me I have to wait 5-7 days. Funny, they didn't wait to pull the money out of my account one day after my order. I lost out on the sales I had made my order under and they would not honour those sales. NEVER will order from them again.

The employee, Shannon, who works at the Bath and Body at Oxford Valley Mall definitely deserves a raise. Shannon always has a smile to give and helps in any way she can to make the shopping experience wonderful and memorable. Thank you Shannon !!! 😊

I gifted my close friend a gift card using their website for her birthday. She placed an order using the gift card. Its been a month and nothing has been delivered so far! She raised the concern with me and now I am totally embarrassed!! Tried to reach customer care and get standard reply ie “we are looking into the issue. “ Never use their website.

Their bot, Violet, was useless to me. I was having difficulty placing an order. The amount of product I was trying to order kept spontaneously changing (!), and the B3G3 didn't work. I "told" Violet several times, then got routed to an actual agent who dropped my conversation several times. Then was re-routed back to my ex-friend, Violet, again. Stupid. Much worse quality Customer Service than even a year ago. Today, I have become an x-customer of B&BW. You're gonna miss me, baby!

The disappointing day I had with bath&body works is UNBELIEVABLE I was speaking with a customer rep name Hannah who informed me that my package was damaged I asks her how would you ever know that especially since I never received my package I asked to speak with a manager who’s name is David very rude very unprofessional and thought what was happening was a laughable thing for him and refused to do any time of investigation as to why I didn’t receive my package but let me tell what he did do he felt that it was necessary for him to withhold some of refund and took off the taxes and says he’s only refunded the $71.24 and not the taxes on my order and then he felt the need to hang up on me and before he hung up I asked him are you going to send out another order he says only if I pay like I didn’t just pay for my 1st order I’m just so done with bath and body works and these customer rep who they feel like they can do as they want when it comes to a customer I asked him is there nothing you can about my this so called manager says yea no how is this happening and how is this ever ok Please reach out to about what has happened

My online order was cancelled for no reason after the $5.95 offer was over, and on reaching out to the customer service, I was told to make the same order again and it will be price-matched from the backend. After getting multiple confirmations, I placed the order for thrice the original price - only to get an email DAYS later that price-match promise will not be respected. I requested the order be cancelled and I was denied that is not an option as well. No respect for customer's money, time or trust. Extremely unprofessional at all levels: canceling my order, promising adjustment and making me spend time and pay, revoking the promise after several days, not responding to email, redirecting to chat and not able to retain the case history in chat, redirecting me to call - and as the epitome of unprofessionalism, hanging up after mentioning that I will be put on hold.

Horrible! No hand soap is worth it! I’ve been on phone almost 5 hours, with about 50 customer careless reps. Not 1 would help..laughed at, ignored, cut off, laughed at, mocked, hung up on. They lost my business!