Bath & Body WorksReviews of bathandbodyworks.com

Very helpful and kind Reps at Bath and Body Works in the Galleria Mall location Were very helpful and kind. While shopping for my Birthday Gifts. Thank you.

Both the app and the website are impossible to use. You cannot remove items from cart, can't change store locations without losing items, said if I added 10 cents i would get standard flat rate shipping. Not true. Their sales structure is set up to make you buy more than you intended. If you like a scent they'll discontinue it. You walk out wondering how you spent $100. And I'm a pretty conservative shopper. Their candles smell great but don't last more than a couple hours. I'm done with in-store, online and on app shopping at BBW

I was gifted "a thousand wishes" gift set at Christmas. It smells so good. However, the lotion makes me itch like crazy and the electric oil plug in spilled and melted the back of my remote. What in the heck is in this stuff? I have not plugged it in since. And I don't use the lotion anymore. Too bad because it smells really good but there's something wrong with it.

My kids bought me an e-gift card for Christmas. Never got the card. When I called they said they had “escalated” it, then I called everyday for 2 weeks and they were “escalating” my issue. Everyone I spoke to said they’d call or email within the day. Never received an email. Finally after emailing every day for 3 weeks they said they would refund my daughter the money. We are still waiting. The online customer service is terrible! Appalling!

I bought several items from this store online. I really loved the fragrance that I got from the store. When I received the items from online they had no smell at all and the ones from the store, after a few weeks, had no smell at all either. I will never buy anything at all from this place.

I called to check the balance on a gift card and the information provided was misleading and not helpful. Despite the card stating that it does not expire, the automated system indicated the card was either "expired" or the balance was "$0." Even worse, there's apparently no way to obtain information on usage or last transaction. When I asked the representative to be transferred to a survey, I was met with the following response: "We don't have a survey" hence the reason I'm here. I'm disappointed about this experience.

Working at Bath and Body Works was disappointing. Despite the brand’s focus on creating a welcoming atmosphere for customers, that same care isn’t extended to the associates. Management was overly focused on meeting sales goals, often at the expense of the well-being of employees. Breaks were rushed, the work environment felt high-pressure, and there was little acknowledgment for hard work or dedication. Scheduling was often inconsistent, with shifts being changed last minute or associates being asked to stay late with no consideration for personal obligations. There was also a lack of support from upper management. Concerns raised by associates about workload or unfair treatment were dismissed or ignored. It felt like we were just another number rather than valued team members. Training was minimal, but expectations were unreasonably high, leading to unnecessary stress. There wasn’t much room for growth or development, either—any opportunities seemed reserved for a select few, regardless of who truly deserved them. Overall, the experience left me feeling undervalued and overworked, which is unfortunate for a company that markets itself as caring and positive. They may have great products, but they seriously need to reconsider how they treat their employees.

I placed an order in early January that shipped in less than a week. Unfortunately, the order was damaged in transit and the carrier discarded it. Rather than refill the order, Bath & Body cancelled it and said a refund would be credited to my account after they received it (impossible since UPS discarded it). When I called to see the status of the credit, which customer service said could take up to 30 days, the rep asked if I wanted the order reshipped. No thanks, that should have been your first response after it was damaged in shipping, not as a last resort when I request a refund to my original payment method. Also, I am not waiting up to a month for a refund when the payment was required before the order shipped - got an immediate refund posted to my original payment method.