Bath & Body WorksReviews of bathandbodyworks.com

I placed an order on December 15 as a Christmas gift to my family. I updated the address to be shipped to the address that I will be visiting. Somehow Bath & body changes the address to the address they wanted to send it to even the address that no longer exist. When I called back December 21, I called back on December 23. They agreed to refund money as well as ship me the order at a zero cost. after being in the hospital suffering with bronchitis I am able to reach out to Bath and body Works because I still have not received the order. I spoke with Alex and Alex said there was nothing she can do and hung up on me. I have been a loyal customer to Bath and body since the early 1990s and I am appalled by the treatment I am receiving at this moment

I ordered 8 items last December 27, and today 17 of January I received only 6 items and I didn’t get any email from them or not indicated in the packing list that it’s only partial item or what, so what I did I checked the app/website and log in and on my orders it says that delivered! This purchase stresses me a lot and gives me headache

I ordered 6 candles, didn’t receive them on time for my company Christmas party, the gentleman was very rude, he had to send a whole new order, wouldn’t do anything about the situation to make me happy, I also bought a bunch of wall plug ins, broke a pair of pliers trying to get the cap off, got a different pair of pliers, it took me and my daughter ten minutes to get it off, I’ve spent at least $800 in the past month in a half. I have a video of me trying to get the cap off the wall fragrance.

I have been a huge fan of BBW for a few years, appreciating the intense smell of candles permeating thru out my home. as of lately, I will no longer be purchasing anything!! there is absolutely zero throw on my favorite candles, and the wallflower plugs, u literally have to put ur face on it to get a slight scent! whatever happened, u need to do better!! ex customer, and from reading previous reviews, I'm not the only one

Customer service in the stores is absolutely horrible! I have tried unsuccessfully 3 times to pick up an order from the Tucson Mall on my lunch hour and have had to leave each and every time due to their employees not having a clue how to provide customer service. I am sure that are not being paid to play games on their phones or hang out with their friends. I am done. No MORE BBW. Going to go to their competitor.

DON'T EVER BUY ANYTHING FROM THIS COMPANY, THERE IS NO ASSISTANCE GIVEN I would give zero stars if I could. They sent my order to the wrong address. It was then returned to their warehouse and now they wont respond to my emails. It is now 13th January and I ordered items for xmas gifts. I tried to call, but just got a computer telling me that there was no one available and to hold. I held for 7 minutes and then the computer generated voice told me to contact them via email and hung up on me. Just disgusting. You stole my $60.

purchased a large amount online and the products I received look like things that had been returned. Damaged soap, sprays, and candles. Candle fell out of the jar looks like it had been used, can spray damaged and the lids on soap broken. Good luck with chat box they ask you same questions and still don't know to resolve.

First time buyer here. Got a candle for Christmas gift loved it. So I place a large order for candles. These candles are WAY over priced. I got my candles one was broke tried to contact BBW about it no dice. UPS had given 4 different delivery dates. So I lit one of the new candles it smells like nothing! I mean nothing! What an expensive mistake 1st. Time and last time they get my money!