Bath & Body WorksReviews of bathandbodyworks.com

I wanted to cancel a $5 item I accidentally ordered to be shipped instead of picked up in store because it’s a $20 shipping. I contacted them within seconds of placing the order and they said they couldn’t cancel, nor add any more item to make it worth the shipping cost at least. They didn’t offer any refund or any coupon. They just said sorry and that they will bring it up to leadership. I didn’t get any follow-up email or anything. I’m really upset. Even when I said I was going to post our conversation online, they didn’t care. Obviously, they’re very arrogant and don’t care about their reputation and their consumers. They only care about themselves and taking people’s hard earned money.

Terrible customer's service. Never got any response email after chat conversations. Especially, canceling, changing existent orders. Moreover, I spoke with a live agent, she canceled my order already. I took the copy of it and paste into my note. Here is the her answer; "I was able to cancel your order, YOON! You will receive email confirmation with those details within 24 hours. Pre-authorization charges for the cancelled order will fall off your account. Typically these will fall off in 3-5 business days but can vary depending on your financial institution." I will return them all after receive it. However, I paid for shipping charged, I don't think I give it back that amount. I am so upset with this situation.

Bonjour je viens de recevoir ma commande du 5 mars super contente mais j'ai un bouchon d'une bouteille cassé et il est arrivé la même chose avant Noël je me demandais si cette incident arrive souvent....merci j'adore vos produits....

I am extremely disappointed with my recent experience with Bath & Body Works. After my order was unexpectedly canceled, I reached out to their customer support via X (Twitter). They requested my WhatsApp number, and someone from an overseas call center contacted me. Unfortunately, the representative had a very strong accent, making it difficult for me to understand them. When I asked if they could communicate via message instead, they started responding but then asked me to download an app to receive a refund—something I did not need. When I refused to download the app, they stopped replying for three hours. I waited patiently, only to finally receive a response saying they had no updates for me. This was, without a doubt, one of the most frustrating customer service experiences I’ve ever had. I was available the entire time, yet I was ignored and left without a resolution. I then attempted to resolve the issue through their website chat, only to be met with further disappointment. The representative dismissed my concerns, told me they could do nothing, and disconnected the chat without even asking if I needed any further assistance. This experience was not just about a canceled order—it was about the complete lack of respect and professionalism in how I was treated. Because of this, I have decided to return every item I purchased from this collection. A brand is not just about its products, but also how it treats its customers, and in this case, I have never felt more disregarded.

This company must have the worst customer service in history! I tried endlessly to get assistance for a delivery address error. All they would say was they would look into it ... they didn't. Now my order is going to someone else. Though my address was updated on their site months ago and I have received several orders at my current address, their system sent it to my previous address! Zero care from Bath and Body Works! Never again!

BATH AND BODY WORKS (BBW PROMENADE MALL) DLF PROMENADE, PLOT NO 3, NELSON MENDELA MARG, VASANT KUNJ, UNIT 141, 142 I went to buy 4 products, and there was a discount buy 3 get 1 and girl over the counter tell the same but when I check my bill it shows that she make me pay for all four. Why you guys are creating misinformation when you are not able to do. I bought it for someone else and now I am in loss for one product price.

I have been a loyal customer for years and years, as have my family members. I made a 2 hour trip for the December sale. The staff were amazing and the store was lovely per usual. The candles were absolutely not the quality I have been used too. I bought 12, 3 wick candles and I disappointed am so disappointed. They do not burn properly and the scents are just not there. I would like to return all of them due to the extremely poor quality. I went to the sale with my daughter and we both agreed that we will not be returning customers. So very disappointed but I have sourced another candle store closer to my home. ,

Quality has gone down a lot in the last year or so. My 3 wick candles never burn down leaving much wasted . And the scents keep getting weaker and weaker. Even the stronger ones like balsam are hardly recognizable. I’m scrapping the wax out of the jars and saving to use on my candle warmers, at least not an entire waste. I like shopping at Bath And Body, spending hundreds a year, but I can’t afford to get “ burned” on another candle. Good bye Bath And Body and thank you for the years.