Bath & Body WorksReviews of bathandbodyworks.com

If I could give them a ZERO I would. The customer service is absolutely horrible! I called in on Monday and asked if the store could hold my order until this Friday. I was placed on hold for a few minutes. The CSA came back and advised me that he contacted the store and they said they would hold it for me. After that I continued to receive text reminders to put up my order. I called in today to verify they would hold it and was advised the CSA lied and there was nothing they could do. I requested a manager and a call pull. The manager advised me he would pull the call and speak to the representative. I don't know how because the CSA that transferred me to him told me they didn't have record of my calling. The manager told me all he could do for me was gove me a 20% coupon then hung up in my face. I am a QA coordinator and for me this call was definitely a ZERO in my book. There was a lack of empathy, lack of acknowledgement, and lack of ownership. There was also an extreme about of placing blame. Customer service sucks big time. Note to self to just call the store. The manager pulled my order up and placed a note on it for them to hold it until Friday. So much for phone customer service. After this I will never shop here again. I'm done!

I am taking a moment to write a review regarding Bath and Body Works . I am a very regular customer and when I purchase from this store I purchase quite a bit of items at a time . As of today I will not be making purchases like that anymore in this store . My huge issue with this store is that they sell products at a crazy price on a regular basis for instance they will sell body care like sprays , lotions , shower gels ect at 20$ each regular price then have these sales once every 2 to 4 months of $ 5.95 each for body care for a duration of 2 to 3 days . Then they will end the sale and put it back up to buy 3 get 1 free promotion and make people think its some great deal . SMH ..... WHERE in the heck is that a great deal ??? Seriously when you can put your body care at $ 5.95 and your 3 wick candles on for $11.95 or $12.95 your definitely ripping people off . Furthermore when you have a promotion it should be lasting longer then a 2 to 3 day window as there are many people who are unable to make it to a store or purchase online due to work , or unexpected situations, emergencies and such .... I believe your promotions could be a LOT BETTER and longer lasting 100% . I really am obsessed with many products in this store but I will not be purchasing as I believe they need to show better customer appreciation, have better promotions and longer ones to accommodate everyone. The world is not small .

I feel they need to return the scents that made them popular. White Tea and Ginger and Cherry Blossom to name a few should always be available. I always received compliments when I used those two scents. The new scents are to strong with the exception of the aromatherapy collection which I love 💕. A comeback is possible 🥰

I ordered some candles 2 weeks ago they said they would have been here so make sure you check your items before you order

I won’t be purchasing wallflower units from BBW anymore. The fancier ones are expensive and they don’t last long at all. I paid almost $30 for one and it lasted a little more then month and BBW wouldn’t give me a refund or exchange. I’m very disappointed with this company, they increase their prices and lower the quality of their products.

Poor customer service when trying to get solution to delivery issue. I had products leaking throughout my whole order and it damaged packaging in others aswell as receiving half empty products. An absolute mess to try and clean up as it has leaked through the whole box. Sent multiple emails including photos as proof. Still no solution. I asked for replacement products to be sent but it hasn't happened, nor has a refund been offered. Reporting to consumer affairs. Will never buy from again. Not terrible products but very overpriced so won't miss much but not buying from them again. It will cost them a lot more than my replacement products as I love telling people about my good and bad experiences with companies.

I purchased online, which will be my last time purchasing online. I've been shopping here for years. I bought two candles and was trying also to use my birthday rewards. Long story short! i applied it at the end of purchase (submitted) indeed was not. I called imediately. To cancel, and was told nothing they could do. I'd have to wait till it arrived and return. Oncce arrived i took it in. recieved partial payment not my shipping. Had to call them to get my shipping back. Just to much! Was Not a happy customer. Last women i spoke with after calling to get my shipping was apologetic. But i should not have to go through the back and forth.

I used to enjoy wallflowers and the assorted fragrances they had but find I can no longer afford them. A single refill is $7.95???? Ridiculous!! Especially when I had a wallflower in most rooms of my home. I cannot afford 5-7 refills per month at that price! Even on sale they are almost $5.00. I will get several very nice diffusers and use them from now on!! Good by B&BW.