Bath & Body WorksReviews of bathandbodyworks.com

Custome service was the worst I have experienced in my adult life today. After being disconnected 5 times and 3 hours of my day wasted my problem was not resolved and I will never support a business like this! Hazel from customer care was probably the worst customer service agent I have dealt with. Having customer care based in India when I have a problem in Canada not really ideal. The language barrier and lack of training resulted in me yelling and hanging up after 3 hours she refused to put me through to her supervisor saying they couldn't help lol. I am going to make sure no one I know buys anything from his place. They have policies that do not make sense and telling me they can not modify an order when they canceled and modified my order is ridiculous! The chat system garbage. You can't email official complaint so I will be posting this everywhere I can.

At this point I am convinced that Bath and Body Works have a couple of recipes for candles, and they basically slap a different label on them so people will buy multiple ones. They all smell the same- fake apple in almost all of the holiday/seasonal ones. I purchased many different for the holiday from 10/30-11/4 and I can tell you that they give you a headache with their strong fragrances that are very unnatural. 3/4 of all the holiday candles have some fake apple smell in them which smells exactly like the one before. I fell for it and spent a lot of money. I ended up only finding 2 that I could tolerate. Sending them back is a waste of time because it costs as much as the candle did if you purchased one with a promotional code or discount. Not the old Bath and Body Works that had amazing scented candles and Wallflowers.

Ordering online was a breeze, when I went to pick up my order the clerk in the store picked up the wrong order # because I have a common name and she looked at my name on the bag not the number. So I had to return to the store and exchange the candles I didnt buy for the ones I did buy, which was a hassle and not pleasant.

They wasted over an hour of my time on chat with customer service. Idiots!! I forgot to add my rewards points and they made it sound like they could help me. They kept saying 3 more minutes and after the chat they said I'm sorry we can do nothing!! Then I called customer service. Same thing! Is this how you treat your customers, like I have an hour to waste if my precious time. Thanks for 0

היי היינו בסניף בעזריאלי ראשונים בראשון לציון והיתה עובדת שם שקוראים לה שחר היא הייתה מנהלת והיא פשוט התנהגה מגעיל אליי ולחברות שלי, תחילה היא נדבקה אלינו שהסתובבנו בחנות ועשתה לנו פרצופים כאילו אנחנו שואלות דברים סתומים, לאחר מכן שהגענו לקופה היא התווכחה איתנו שא ושאלה שאלות לא מתאימות, ולבסוף שהסברתילה שהשאלה ששאלה לא מתאימה, היא המשיכה להתווכח וגלגלה עיניים. אני תופסת מbath&body works כחנות שאמורה להיות מרגיעה וכזמן נעים ורגוע וקיבלנו חוויה שונה לחלוטין. בגלל המקרה אני לא יודעת אם ארצה לקנות שוב בחנות או להיכנס אפילו כי זכורה לי החוויה המזעזעת.

היי בסניף בראשון לציון בעזריאלי היתה עובדת שקוראים לה שחר והיא התנהגה מגעיל אלינו ושאלה שאלות לא מתאימות וגלגלה אלינו עיניים וסירבה לדבר כמו בן אדם. תודה

Absolutely abysmal customer service, the worst I have seen in many years, honestly if not ever? I am, or rather was a new customer, who previously shopped at B&BWs years ago. When my niece requested specific scents as a Birthday gift, I created an account, and placed an order, also having added numerous items for myself, and a friend's upcoming Birthday, because why not. The order went through fine, only to immediately receive a "cancelled order" email (no personal email, or any form of communication), with the reason being "suspicious activity" which was very odd to me. Quite confused, as someone who places *many* online orders, I called their helpline, explained the situation, was put on hold for an extended period of time, and then told to call back in 15 minutes (the customer should never be the one who has to waste time calling back in my strong opinion). I did however call back 20 minutes later, again repeated the situation, to be told I had been misinformed, the department needed was not open until 10am, so please call back after this time. I am a very patient person, and do not take out annoyance on service reps, with having been in customer service a good portion of my life. So I once again called back after 10am, rinse and repeat the spiel, placed on hold, and when the rep returned, I was informed my bank rejected the purchase even though the email clearly stated "we cancelled your order" as shown in the attached photos (this is a lie, as a former Bank Manager, seeing clearly the transaction was approved, with funds deducted, and held, then cancelled by the vendor), with the reason given to me was my phone number did not match my credit card information...again incorrect as I have had the same phone number for well over 20 years. (This was not believed??) I was encouraged to place the order again "using the correct phone number" which the rep was insistently aggressive that I was using a false number, and to utilize PayPal since all cards stored, along with address, and phone number are already verified. I did so simply for my niece at this point, and once again, an order email confirmation, followed by "cancelled due to unusual activity". I opted for one last ditch effort, by creating a new account, and using a different credit card via PayPal again...the same occurred, but this time, they waited several hours until literally moments before their current sale had expired. Long story long, I contacted both credit card companies I had used, they confirmed the transactions had been approved without incident, and it was the vendor who opted to cancel them. Also to add, both shared the information that B&BWs was by far one of the top, most frequent vendor's they see with cancelled orders, and when speaking with clients, it was almost always during their better sale promotions, and with similar "accusations" of using a false email address, and/or phone number. Whatever their motive, it is extremely shady at best, and such a waste of how many customers they likely lose for no apparent reason. Bath & Body Works is now on my permanent no buy list, whether in-store, or online. I'm only one potential customer, but we certainly add up! (And a side note, I chose to discuss this situation with my brother, sister-in-law, and my niece who is just old enough to understand company ethics, and we all are opting to have nothing more to do with Bath & Body Works; my niece was not disappointed surprisingly, impressively she is quite mad at them.)

From the first moment I walked in the store I was getting side-eyed by the worker that was stalking the main shelf right in the front. Let me tell you that this took place in Duluth Minnesota at the mall so I'm sure not all bath and body works are like this but this one in particular was extremely odd. I never was asked if I wanted a basket or if I needed any help. The only time I was ever talkbullshits when I went to go check out and that girl was pretty nice but the whole experience was bullshit