Bath & Body WorksReviews of bathandbodyworks.com

Every year I stock up on handsoap at BBW during their holiday sale. This year I was stuck out of town for a family emergency and couldn't go in person, so I ordered online. The package shipped, and the day it was supposed to arrive I got an email that Fedex damaged the package and it would be returned to BBW and refunded. Urgh. The email also said I could go online and customer service could get me a reorder of the same items and same prices. First you have to go through AI chat, then wait behind 40 people. The first agent got disconnected so I had to reconnect and wait behind 50 people. Over an hour later I'm talking to someone. The chat says William, he calls himself Damon. First he says my order was in person, not online. It's not. Then he actually finds my order and says "you have to make a new purchase for and I suggest you that if it is urgent for you can visit Bath & body Works nearby store " I explained it should be discounted and placed through him as the customer care agent. I ask for a manager. Suddenly he says he can help and doesn't need a manager. But instead of placing a new order, he keeps telling me he can refund it no problem. The refund is automatic through BBW. I need the items! His English is not good and he is not understanding and refusing to get a manager. Then he says he can reorder some items, but some are out of stock. Won't tell me which items. Won't get a manager. Finally tells me to call a `800 # and waste more time. Each reply takes about 4-5 minutes. So I have no soap, the sale is over, customer service can't/won't help me. There's no one to email. Chat is inept after 1.5 hours. Worst shopping experience ever.

Regular and frequent price increases.

I was so excited to be able to order Bath and Body products in the EU. They are lovely quality and remind me of my home in America. However, mistakes with my orders happen regularly, although I am happy to report that once, contacted, issues get resolved quickly. However, this time, my order has completely disappeared into thin air. Tracking shows that my package never left the warehouse. When I contacted customer service with a copy of the tracking, I was told the problem would be looked into. It's been a week and the status of my delivery remains unchanged, and I've heard nothing from customer service. Seeing so many poor reviews of this website makes me sad, because they are an amazing company in the US. Numero ordine: 3_00222093 Data ordine: 04/11/2025

J'ai commander et j'ai demander une facture Ils me repondent que une fois la commande passer je ne peux pas demander de facture c'est du jamais vu UNE HONTE

I am waiting for my order for almost 1 month, they just say I havr to wait. I will stop online orders from them in the future.

From the moment I walked into the superstitution spring center in mesa,varizona.The customer service was wrong. Sometimes customer service make sure you leave the store. Where that should be more inviting. A gentleman looked at me and said, what are you here for and he says, oh, let me guess, the soaps. How Brazen. How about change the words and say. Hi, welcome in, and is there anything I can help you find. Geez! There's all these employees wandering around. I did happen to find one named April who was helpful. Everyone was too busy stocking the shelves. Once upon a time I was going to teach scrapbooking at michael's, and there was a multiple choice application that you were to fill out.One question was, if you're sticking the shelf and customers need you.What do you do?Stop and help them or continue stocking the shelves. I believe you need to stop what you're doing and help the customer. You can do better.

Today, 11/22/25, at the Turkey Creek location in Knoxville, Tennessee, I tried to exchange a tube of body cream that I bought as "extras" to keep as gifts. The cream has separated. It is oily with clumps of cream. It is the scent, "Forest" and I keep these on hand to use as last minute gifts. The associate told me it has been discontinued for too long to allow an exchange. I looked on the tube to see if there was an expiration date and could not find one. I have never ever had a problem exchanging anything at Bath and Body Works in the past. I am a teacher and get several gifts a year so occasionally I am gifted a scent that is not a favorite and I change it out. This cream is obviously a defective product. I have other "men scents" that I bought at the same time that have not separated. Just a little surprised and disappointed by this shift in their exchange policy.

The product quality is consistently outstanding exceeding my expectations every time love the new fragrance.