Bath & Body WorksReviews of bathandbodyworks.com

Can not sign in to online account when called I got no help she kept putting me on hold for long periods. I was on the phone for 30 minute and still got NOTHING done. Still can not sign in!!!!!

I ordered online a couple days ago, and I got the worst mess-up in a box I’ve ever seen. Things were broken, 24 items were missing, and there were random things I didn’t even want or buy. What the heck? I’ve never seen anything like this , even Temu never did me this dirty, I swear. Everyone is telling the truth when they say customer service isn’t bright . The lady on the phone was confused and didn’t comprehend . I ended up having to call back to get it straight .

As a U.S. military veteran, I have dealt with high-pressure situations, difficult people, and environments where integrity isn’t optional — it’s required. My recent experience with Bath & Body Works showed me the exact opposite of integrity, accountability, or basic respect. On November 15th, I placed an online order and realized within minutes that my address was wrong. I did what any responsible customer would do: I contacted customer service immediately. Instead of help, I was met with hostility, dismissiveness, and representatives who seemed more interested in arguing than resolving a simple issue. Not one person showed professionalism. After hours of pushing through rude and uncooperative staff, I was finally told my order would be canceled. I relied on that confirmation — because when someone tells you something is canceled, you expect them to follow through. Bath & Body Works did not. I was still charged $58 for the order they claimed was canceled. And because they refused to correct the address or take responsibility, the package would have been shipped to the wrong location. I then had to pay another $30 to UPS out of my own pocket to fix a problem their employees refused to address. As a veteran, I understand chain of command, responsibility, and owning your actions. Bath & Body Works demonstrated none of the above. Their customer service team was disrespectful, unprofessional, and openly dismissive — behavior that would never be tolerated in any disciplined environment. After researching online, I found countless customers dealing with the same issues: false cancellations, rude agents, and zero accountability. This is not a one-off failure — it’s a company culture problem. I know they do not care about losing a customer; they receive green goo that lines their pockets so who cares what we think but I will never buy from them. Bath & Body Works should be embarrassed by how they treat their customers — especially those who served this country. I didn’t expect special treatment. I expected honesty, competence, and basic human decency. I received none of that. This company needs a complete overhaul of its customer service culture. People deserve better than the disrespect and negligence I experienced.

If I could select 0 stars I would have. My mother ordered the room sprays. She received less than she ordered/paid for. When she contacted customer service, they informed her there was nothing they can do. So they took money for a product they were selling and did not supply the product? That's crooked. We will no longer be shopping with Bath & Body. How shameful.

They make the BEST housewarming presents on the planet! And yes, the mists might not last all day, but they never said it was perfume, you are paying for a mist, you are getting a mist. My seasonal scents are my favorite picks every quarter!!!

I ordered 21 items - 5 hand soaps and 17 plug-ins. I used to order for pick-up in store, but every time I would pick-up, my order was wrong and it would be a hassle to get it corrected - how hard is it to pack on order? So, this time I paid for delivery. The order arrived with everything just thrown in a box with one piece of bubble wrap on the bottom of the box and 2 sad, FLAT pieces of packing material. 3 of the soaps the, pumper was in the open position and one of the soaps leaked so EVERYTHING in the box was coated in soap. There was ZERO care put into packing my items. Per the link in my order I was supposed to use their AI Chat Bot to file a claim, however the AI couldn't find my order...SHOCKER! I had to Google a phone number for Customer Service as BBW DOESN"T provide one in your confirmation email or one that is easily provided on the website. When I called customer service, I was transferred to an overseas "customer service" center, who couldn't seem to locate my order despite having my order # and email address - they also talked down to me like I was an idiot! It took 30-minutes to finally process my refund with having to be put on hold numerous times. I opted in to receive the customer service survey at the end of my call but SHOCKER AGAIN...it was not provided. In a recent BBW statement they are "focusing on improving digital experiences" as a way to address declining 2nd quarter 2025 revenues. Hey BBW.....this is not how you fix your problems!. How about you just focus on your customer service back into your business model! I used to buy EVERYTHING BBW. I quit buying the candles when the quality declined and quit buying body care when BBW decided they needed to focus on the teen customer and produced nothing but sweet vanilla and "bubble gum" scents. After this experience, I am also rethinking ANY additional purchases. It's no wonder your stock prices have declined for the last 4 years!

I made the mistake of ordering on line. I was told I would receive a confirmation email regarding shipping…never happened. Contacted through the 1-800 number for customer service (which trust me they provide NO service) and could not get a person that spoke clear English. I was informed that my package was delivered and should check with people in my house…never delivered. Then their story changed and the box was damaged and returned to the warehouse. I asked if they were resending and was told that was not their department, refused to transfer me to a supervisor and then hung up on me. I call the nearest store, got a different number and got the same run around. Then they were going to charge me for the replacement shipment, after arguing with them they did agree to reship at no charge. Bottom line, if I had not called they would never have resent my damaged freight and would have kept my money. For future if I want something from their company, I will drive the 120 miles to the closest store. Bad experience, don’t recommend buying online….customer service is terrible

I recommend getting your stuff in stores! Every time I order online, all of my stuff was just tossed in a box without packing. I open the boxes and theres glass and liquid all over my stuff! No refunds or anything!