Bath & Body WorksReviews of bathandbodyworks.com

I have had such great experience with Bath and Body Works customer service. Both times I contacted them with issues they fixed them immediately!

I went into the Atlantic Blvd Jacksonville, Fla location. I was having a hard time controlling my tics I have Tourette syndrome everyone was so helpful, and courteous the young lady behind the counter was talking me through my tics she just kept saying it's ok you got this. Since being that I was just diagnosed with Tourette syndrome i have a love for the aromatherapy it soothes me and I'm less stressful which is a big help. Thanks for being so gracious Bath & Body Works I'm forever a customer. You guys ROCK

I just wanted to give a compliment to January, an exceptionally knowledgeable and kind associate at Mapleview Mall in Burlington, Ontario. When I inquired about products , she was so helpful to answer my questions and also to direct me to other stores that may have the product they were sold out of. I even told her that I was disappointed that they were not answering the phones at a particular location and she offered to inquire on her own for me and then call me back. I was so impressed with her commitment to customer service and to help me that I wanted to let management know. She is a very valuable employee and I will always shop at that location first because of her. Thank you again January! You restored my faith in customer service and made my day!!

Avery (employee) gave a very kind teenage girl (Jane) who was shopping for a birthday gift for a friend a panic attack in the Salem location. Jane has severe anxiety. Jane, while shaking and uncomfortable, got to the point where she asked me if we could leave the store, due to Avery. Jane was walking around the store smelling candles and lotions, trying to find the perfect gift. Avery approached Jane and I and asked if we needed any help finding anything. I said “we are all set, thanks’” and Jane smiled and said “we’re just browsing, thanks.” At this point I see Jane’s entire demenour change and she asks me “did you see that?” Apparently Avery looked me up and down, and then proceeded to roll her eyes. I told Jane to just ignore her as we were doing nothing wrong. Jane continued to walk around the store, but Avery’s eyes were on her like a hawk (just staring blankly it was rather strange) which was making Jane more and more uncomfortable. Avery stops staring for a minute and goes to the back of the store much to Jane’s relief but shortly comes back to the center of the store (back to her stare spot) with another employee. I was advising Jane to ignore it and continued to smell products. At that point, Janes says “did you hear that?” Apparently while speaking to the other employee, Avery pointed directly at Jane while making eye contact and said “they did it.” After Jane heard that comment and had Avery staring at her yet again she frantically asked me to leave with her. Heart racing, blushed cheeks, shallow breathing and all we leave the store.  I went back to ask Avery her name because it meant a lot to the girl who was outside of the store trying to de-escalate from an anxiety attack. The whole situation was bizarre as we were literally just shopping in a store like everybody else? Lastly, I was unbothered by this scenario but I am writing this review on behalf of Jane, who was made to feel uncomfortable, unwelcome, and experience a panic attack in a store that is meant for people to come into and buy things? Still unsure on what we may have done.... Side note: another employee also asked us if we needed help finding anything which resulted in a normal, friendly exchange

I've ordered 2months ago I sent back the package and they never refund me. Horrible experience.

I love the Bath & Body Works candles, but I will never again buy them online. I have had to call four times to get candles replaced because they have either been broken or in an unacceptable condition (scratched, label torn, etc.) because of extremely poor packing. Whoever is packing their candles should be fired! No wonder the candles are so expensive - they have to replace them all the time!

The last 2 times I purchases 3 wick candles the wicks don't burn correctly. They go out. I have tried cutting them down, leaving them longer and the candles don't burn like the used to. I thought the last ones I bought, just a bad batch. I purchased 4 again and they are doing the same. Extremely disappointed.

We like products very much. Only complaint is that sales reps approach people practically before we are even in the store and continue asking us things; do you need a basket, is there something special that you’re looking for, let me know if I can be of assistance. Two seconds later, we are approached again with more questions sometimes by the same person! It’s way way too often and very annoying. Sometimes we feel like just leaving! It’s nice to be able to walk into a store not be approached immediately and that we are left to think decide and relax!!! Thank you.