Bath & Body WorksReviews of bathandbodyworks.com

Received my shipment of hand soap, only to have box half soaked in hand soap. 3 loose tops and the soap discolored the labels which were for gifts. As other reviews have stated, a waste of money as these cannot be gifted anymore. Very disappointed.

I ordered hand soap. It came to day. It was not in their normal box of blue checked. None of the bottles had seals and one was leaking. They were all together in a plastic bag and thrown in an oversized box. They were for gifts but I will not give them for gifts since they aren’t sealed. A waste of money. Never again.

My name is carla james, i visited your store in Naperville #1821 and i must say i was indeed pleased with my experience. My associates name was Tanika and she was PHENOMENAL!!! I was a tad difficult but she was kind and she worked with me. She showed a positive attitude and she took her time with me. I would just like to see that her good work and great gestures dont go unnoticed. She deserves to be recognize

I love Bath and Body Works and have been a loyal customer for many years. I have spent a lot of money. I placed an order On Nov 4th and never received it. Customer Service made a replacement order and told me it will ship ASAP . I checked today and the order is still processing and I should get it 11/27... That's another week!! I asked for a partial refund because this order was 150.00... I was given a 20% off coupon on my next order. I get them all the time! I am very unhappy and not sure If I will be buying anything again

Terrible customer service! Just got off the phone and after being asked for my order number my address my name etc., she also asked me to name items in my order, how ridiculous I called twice before no one asked me that. Just adding to the aggravation,as the gist of my problem with them is I wanted them to do something about their shipping service, Lasership Shipping. The shipping service lied and said that they attempted to deliver to my home and I was home all day. Upon calling the shipping service they told me that they could not find the address. So for two more days they told me each day that they were going to deliver and still have not. Bath & Body Works told me more or less to take it up with the shipping service myself. They told me to keep calling the shipping service and pester them “ha ha” what a joke !!

I bought the car air freshener for my son. The cartridge leaked and ran down his dashboard destroying the finish. This will be a very costly fix. Consumers should be warned.

As soon as I opened the box I knew the order was trouble. It wasn't packed properly too much space and emptiness. 2 candles shattered glass everywhere. The pumpkin pie candle was just nasty and smelled like old cheap fragrance oil. Strangely mealy. Like a butter fragrance gone bad. Mostly all the candles smelled cheap and not true scents. Only 2 decent items out of almost 20 that I bought. The lotions sucked. The body washes. Just all cheap fragrances. I don't know how they stay in business. I should have just returned the entire package as it was. That is what the order deserved. I couldn't believe with all the five star reviews of their products on their website how bad the scents were. For example one that is called THE STARS. They mixed wood with a candy scent. You can't buy samples either. They suck but they aren't a scam site, so I can't give them 1 star.

When I walked into to the store I was pleasantly surprised!!! The store was clean organized, but what drew me was the fragrance it’s like they know what to spray to lure you in!! Lol. Right as I walking in the store I was greeted and the employee explained in detail what was on sale she was so friendly. I felt like I was talking to a good friend my first time shopping at that store and it won’t be the last!!! I think they have the best customer service! I also love the products I bought I ended up spending 178 dollars.