Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing1,677 approved reviews, newest moderated first
Christine W.
So definitely hope the store opens up because the internet orders are a nightmare! I did an order on the 10th and by end of month still no package. So i call them, the custoner service representative states he will send replacement order. Perfect, yah not so much! The replacement order has 4 items missing! Thank God my orginal order showed up yesterday! This is beyond ridiculous ! Service was awful!
Jackie
Absolutely horrible delivery service. I placed my order on May 16th and kept on receiving emails about my order "about to ship" but it never did until I emailed customer service. They said "dont worry youll still get your order" ok ok whatever. I finally got an email saying that my order had shipped May 31st. I still havent gotten my order. No reason for it to take this long. First I was told I would have it May 27th and now its June 3rd and I still havent gotten it yet. I will never order from them again and I really hope other people read this and decide to save their money for a company that takes better care of their customers. All this wait and I'm betting that when it finally comes the glass is going to be broken and I'm going to have to wait another month to get my items.
angela W.
My name is Angela woodard,this is my second time ordering from this company,the 1st time I order,I got it pretty quick,this 2nd time around is taking a whole month and I am not happy,will not order again.I will like my money back,my # 757-319-9165
Margaret
This is a stingy retailer. I'm only interested in the Aromatherapy collection. It's rarely on sale, coupons and codes never work, and they even usually charge for shipping. it's always nice to feel you're appreciated as a customer and maybe given a little pat on the back. I feel I have to work for them - I'm retired and don't want a part-time unpaid job - just to get value for my dollar. I'll try a few others, maybe the Body Shop, etc.
Kendall B.
Took a month to get the order that was placed! I haven't used products yet, I just hope they still have the quality they used to. Why didn't they offer discounts if they can't keep up with orders during covid? Paying $100 and having to wait a month is just not ok. I have ordered online from several places during the pandemic and not one merchant took a month! All packages were received in less than a week, why not bath and body works?
Cynthia T.
I AM HAVING DELIVERY ISSUES AS WELL WITH BATH AND BODY ....ORDERED PRODUCTS FOR BIRTHDAY GIFTS AND AM TOTALLY DISAPPOINTED THAT THEY STILL HAVE NOT BEEN DELIVERED....WE NEED TO BOYCOTT THIS STORE!!!! MAYBE THEN THEY WILL TAKE IT SERIOUS!
Granville W.
I place and order on line in the first week in May and still have not received my order I have had no updates from this company. This is the last time I will us this company website.
sad O.
I tried to order some hand sanitizer, added lotion to the order to justify the shipping charges. The hand sanitizer was cancelled (understandable, but it says in stock on the website...) I was told I can’t cancel or change my order that I placed 5 minutes ago. So I paid $10 shipping for a $12 bottle of lotion. Thanks bath and body works.
