Bath & Body WorksReviews of bathandbodyworks.com

I would like to voice my frustration with the online codes to use for discounts. They are 19 (letter/number combinations). Additional number/letters are on the code that you are not told are unnecessary you only get a message that the code is invalid. Online you can only use one code per order which in store is allowed. I am very understanding during the nature of our current situation but with other retailers offering discounts and free shipping at least allowing multiple discounts as is offered in stores would be a step in the right direction. I have been a loyal bath and body customer and will probably remain a loyal customer but definitely frustrated at this time. I will say that when I called to get help (because the chat option was too busy- should be a hint that there are concerns that there is a problem, other than the current situation?) the representative was very helpful and I accomplished getting my 20% discount even though I had to pay shipping and could only use one discount code. I Hope this review does not go unnoticed by someone at B&BW so that future frustrations can be avoided.

Bath & Body work has so many options to choose from and so mean ways such as sweet, fruity and also therapy. I love that we can test some of the stuff before buying.

Completely UNTRUSTWORTHY! They took weeks to fill an order, charged me more for shipping and canceled part of the order at the last minute. Check their Facebook comments! Horrible !

For starters I have been buying B&B Works gentle foaming hand soap, amongst a few other products for several years and love them all. Due to the COVID-19 pandemic I had no choice but to order online in order to re-stock. I ordered 6 bottles of hand soap and 2 wall plug-in replacements (all in stock). I’m in Toronto. I received a follow-up email saying one plug-in wasn’t in stock hence was being cancelled. I checked my bank account online only to discover that on a nearly $50 order the exchange and duties added over $30 to my order. My order took over 3 weeks to arrive, was loosely packed and the handle on one bottle of soap came cracked. I decided to unsubscribe from the many promotional emails that I’ve received since then only to find out that my request may take 10 days to process. It’s unfortunate that so many stores are closing down here in Canada. Great products and great service in-store but a disappointing online experience.

Soap is essential right? They promised i would recieve my soap in 6-10 days. I waited 13 and went to see where it was. Their website offers pretty much no customer service so after half an hour, i finally got a delivery estimate saying it would arrive sometime in the next 3 week window. Seriously!?! I will not be ordering EVER again. I kinda need soap within a reasonable time period and obviously you don't know how to run an online business.

If I could give this company a 0 I would... I placed an order a few days ago and my total came to $200 I was happy with that final price on the pathetic deals being offered during covid. I look at my account the next day on my bank and it shows an additional $130 charged. I had ZERO knowledge of this additional charge. I call bath and body works and they have no idea either. The first guy said he’s never seen that in his life, second person I’m transferred too says it’s the cost of Canadian items in US dollars. I informed her they have to advertise the correct prices or that’s fraud. The next person changed the story to that’s regular standard shipping from the states. I ORDERED FROM A CANADIAN COMPANY ADVERTISING CANADIAN PRICES AND MY TOTAL SHOULD BE CONFIRMED AT THE END including all charges or possible fees. I was told a manager would call me back to discuss but have yet to hear from them in a total of 36 hours. I’ve never been so disappointed and felt so screwed by a company I used to trust. DO NOT SHOP HERE. They will charge your card more than you agreed too and do nothing to accommodate or help you. I hope all of their stores get shut down.

I am very upset I ordered $50 worth of stuff on May 2nd and was initially told by email it would be here between 12-25 as of today i still have not received my product and called customer service again about this issue and my product last place was in Atlanta in the 15th and no other information and they wanted to reissue the product to me again to wait again God knows how long in which i declined I asked for a refund. I am very upset to was a gift and now I'm out of luck had to give a cash gift so inpersonal!

Bath and Body works Australia has the WORST customer service!! In store staff look always uninterested in customer queries. I was also charged with an item that i never bought nor even mistakenly received. When i raised this issue, even showing receipts and all, customer service said it will get back to me but the succeeding follow-ups were met with no responses at all. Such a scam and crap service for a well-known company. What a shame as I love(d) their products (from US) for more than 20 years only to leave a dent on my impression when it comes to their services in Sydney.