Bath & Body WorksReviews of bathandbodyworks.com

Worst experience ever!!! I rarely shop at Bath and Body Works. Even though I do like their products. Last year I buy some body scrub with lotion and fell in love from the store. Later I ran out. They didn't have it online due to high demand. The store is closed due to the pandemic. On May 2nd, I go online and I ordered 50.00 worth. Since then, I tracked my order but it was always in transit. Thought okay....due to the Covid virus. That is probably why it hadn't been shipped yet. It said it would arrive by May 25th. I will wait and be patient. Never came in . I called on the June 16th. He says an item was damaged. I said why didn't anyone contact me? He apologized. Couldn't explain. He said he would re-order products and send. I gave him tracking # and order #. Later my notices showed one item. Then today I got a text notice, they said they delivered it. I didn't receive anything or my neighbors or my mailbox or my apartment office. So yeah I am really PISSED OFF! I don't get mad that often! lol I get a hold of a Ade, from customer service. Told her everything and she thinks I already got 2 items and need to re-order one. I said you know what? lol Cancel my order and reimburse me and since the mall is reopened I will go to the actual store. So it will take 3 to 5 business days for it to get to my bank. I am not confident, that will happen either! Does someone for this company actually read these reviews? I highly doubt it. I will never order from this company again online. As far as I am concerned they need to mail me my order, free of cost. Poor management. Someone in charge should call me asap! Tonya Willett

Tried to cancel order within 10 minutes of placing it and was denied. Was told I would have to "refuse" package. Now I'm trying to get a hold of the shipper hoping to stop wasting their time and mine by sending a package I will refuse. FYI.......3 days from the time I tried to cancel the order to the time I received the notification is has been shipped. I am sure at some point in those 72 hours this order could have been cancelled.

I would score less than a 1 if that were possible as I never did receive my order and customer service didn't seem to know where it was or how to begin tracking as there bath and body works tracking only tracked to the Canadian border. Poor delivery service even worse customer service..don't order online! My problem still is not resolved, a month later

BBW used to be a great company. Not anymore. I placed an online order containing an asked for gift. Bath and Body used the shipper Newgistics. Well, a month passed and I still had not received my order. I had contacted BBW the previous week and told I just had to wait. Tracking for the order had stopped at a facility, that was less than an hour away from final destination, 3 weeks ago. When I called them after the month mark I was told part of my order was no longer available, to be reshipped. Naturally it was the gift portion. I can no longer support a company that treats its customers this way. By the way, BBW still is using Newgistics even after others, like me, have complained.Update...my order still has not arrived and I never did receive a refund or replacement on one of the items from BBW.

I ordered on 6/6/2020 and today 6/22/2020 I have not received anything yet. I wished I see this website before I place the order. My order arrived in the next city (less than 3 mile from where I live) and UPS hold it in the last 5 days. I checked website and called UPS and so far got the same answer...."please, check website for more information"......

I have been trying for days to get a refund on a package I never received. I received a partial credit and given the ru around by 2 different customer service representatives. They are a nightmare to get an answer from

I used to LOVE bath and body works. We have a store here in Kingston it’s amazing. But I was told they’re closing and woth COVIDgoing on I decided I’d buy some stuff online. And of course they got me woth all of their deals. Anyways I had noticed the took an extra $20 out of my account. I called them and they told me it was a holding fee. Then I waited a week and called again because I didn’t think it made sense. The next lady I called told me she had no clue why they would’ve taken out as much money as they did. The next lady I called finally told me it was in US but they still did take out an extra 20$ and she was very kinda and was able to give me my money back. I had received an email finally around this time saying that one of the items I had purchased was now out of stock and I’ll be getting my money back within 5-6 business days. So I waited about a week never got the money back. So today I FINALLY got my order and I noticed one of the perfumes I got was missing the tube inside of it to spray it. So I called to tell them that it was missing the tube and how I never received my money back for an item that got out of order. She tried explaining to me that they never take out money until the items have all been delivered. Which was not why happened in my case. They took out $152 the EXACT day I bought it all online and she kept saying they didn’t add the lotion on that was out of stock but they did because it would’ve come out to almost another $20 less than it said on the bill. So I started getting mad at the lady and how she refused to believe me and seemed to have thought I was making up lies and how they never took any money out of my account until today (the day I got my order) so I told her just give me a new perfume this is ridiculous I just lost another one of your customers and I will be sure to let others know about my experience with you guys

Wort company ever. Never buy her again