Bath & Body WorksReviews of bathandbodyworks.com

HORRIBLE ONLINE EXPERIENCE! ORDERED JUNE 9TH, PACKAGES NEVER CAME WAS RESENT NEVER CAME! WILL NEVER ORDER AGAIN ONLINE FROM BATH AND BODY WORKS!😞😠 BAD BUSINESS! WAS ON HOLD HOUR!

Worse experience ever ordered 67.00 worth lotions and room deodorant at the beginning of June (1st week) still don't have product and after seeing this problem was occurring with this company all the way back 4-5 years earlier BEFORE COVID-19 I'm reporting them to the Department of Justice both locally and nationally. BBB don't do anything but rate them Department of Justice will go after them for bad business practices and scamming etc...

The worst experience ever! I will never patronize your store or website again. Made an order on 6/12. Never received called customer service multiple times. Was offered a replacement order but 2 items are no longer in stock (all candles) 5 candles were processed for re ship. Initiated a refund for 2 out of stock candles and credited for shipping. Was promised sale price for the 2 candles that were out of stock 14.50 with free shipping. Call this morning to replace 2 candles that were out of stock at promised sale price and free shipping. I verified my amount charged to my cc as 38.00 and was charged 71.28. Really. One problem after another. Im currently on hold with my bank and requesting a charge back from all my current orders first one for 110.70 and new 71.28. So for 181.00 I have received nothing. ABSOLUTELY RIDICULOUS! NEVER AGAIN. Screw this company. Making it hard on customers already in these trying times. All for candles. TOTALLY UNACCEPTABLE!

Buyer beware!! Do not order online until you can make sure they don’t use Newgistics as the shipper. The shipping company they use is horrible. The tracking is inaccurate and your package will arrive a month or two later in a damaged or open box. Luckily my packages didn’t have any missing items which I was surprised because the box arrived damaged and open. Advice ,if you do order online be patient it will take a while. The package will fall of the tracking radar for several days and pop up at your front door. (months later). I just got my package for my Mother’s Day tote 2 days ago.

Very disappointed!!! Placed an order online 3 weeks ago and still haven't received it? Why did I pay shipping and handling and have had to wait 3 weeks and still haven't gotten it? Will return to the store once I do receive it. Ordered on Yankeecandle.com and got it in less than a week. What did I pay shipping and handling for?? Very disappointed!!!!

Don't do it! Ordered 5 plug refills. Took 10 days for one plug to arrive. Last box arrived today missing 2 plugs. On phone with customer service almost 15 minutes. Never again.

I received a coupon in the mail today for $10 off $40 in store only. I went to the Alabaster Alabama location and was attempting to make a purchase of about $70 using the coupon. The cashier looked at the coupon and said "I haven't seen this coupon before. I replied that it has just come in the mail today. She then said "I don't think that you can use it." WHAT??? She then went to talk to a manager and came back and said "This coupon is for regular priced items only, no sale items" WHAT?? I left my items at the counter and stepped outside the store and called corporate where I was told that this was a lie and that the coupon could be used on anything in the store. The Rep asked for the store number and the manager. She put me on hold and called the store manager while I was standing there. The manager did not even apologize for the lie. She just mumbled something to the cashier and walked away. The cashier apologized and helped me complete the transition. I was highly upset. I do not feel like a valued customer. I've been a loyal customer since 1990. I will be taking my business elsewhere.

I got a coupon in the mail but its only available in stores but there is always a long line to get in why do they send only in store coupons you think they want to restrict the amount of people the girl over the phone said she can't help i really like their lotion but may consider buying lotion else where