Bath & Body WorksReviews of bathandbodyworks.com

I’m not sure if this is for the rest of the candles but I purchased the stress relief candle and light it up and walked away. Came back and there were mini fires from it popping so be careful with them. I will be going back because I have over 15 of them! Not worth a house fire.

😱 I did not know so many people were having this issue! I ordered 14 lotions before thanksgiving and only received 2 in 2 different packages. Contacted them online 3 times. Bath & Body works needs to be honest with their customers and stop playing with Christmas present

Worst online experience EVER. I never received my order I put in November est delivery date was Dec 4-12.Im sure they will say Due to Covid shipping delays... seems like Bath and Bath Works is the ONLY one experiencing this issue. I have ordered from several other companies and got everything on time. Also, customer service nevers answers the phone, this will be my last time shopping with Bath and Body Works!

Ordered on Dec 6th, got an email saying it shipped 2 days later but 2 weeks later tracking shows absolutely no movement. Called trying to get an update, customer service line hang up on me 5 times, now been on hold over an hour. I can't get anyone on the dang phone to help me. Online live chat cancels out after 2 minutes, no matter the 20 times I've tried to get someone online.

I order items on November 30th and a second order on December 3rd, my December 3rd order was double the size of my first order and arrived quickly. My second order is still floating around and stuck for days in Texas. I understand with the holiday and covid things will take longer thats why I ordered early (also because of the sales) I love the store walking around smelling all the wonderful smells. But the items I wanted where sold out in the store. So I decided to order on line. First and last time... its so frustrating 😫 waiting checking and getting different info daily bumping my delivery back...and trying to getting help with customer service is a whole another story.. Im concerned I will never get my second order and will be charged and will have to fight for a refund 😤.

I placed a large order online. With a promo Special Christmas package. When I ordered there were 45 left, confirmation email that my order had been received. Rec'd part of the order in 10 days, 1 candle broke to smithereens. Not receiving my special Christmas pkg after 20 days since ordered, I called customer service (spoke foreign) they ran out of my product and would not be shipping. No email stating this, nothing. If I hadn't called, I would have never known it was not coming or wouldn't have gotten a refund. I WILL NEVER BUY ANOTHER THING FROM THEM AGAIN. EVER

i called 5 times and no answer any time and the one time i called the other day they answered after ringing for a minute straight and every question i had the employee didn’t have an answer to — indiana pa bath and body works has awful customer service

Ordered 3 candles with $5.99 shipping. Days later was sent email that 2 out of 3 of the candles were no longer available and the smallest $10 candle shipped ... with $5.99 shipping. Trying to contact the company is a waste of time. Chat either doesn't connect or disconnects once you tell them your issue. Email is not responded to. Calling is just as time consuming ... on hold for 20 minutes and counting. I am trying to ask for a shipping label to refund the candle with shipping included in the refund. Ridiculous. Would not have ordered a single $10 candle with half the price in shipping. Will never oder again.