Bath & Body WorksReviews of bathandbodyworks.com

I am extremely disappointed with my recent experience with Bath & Body Works. As a customer based in Scotland, I regularly purchase products from the United States, as many Bath & Body Works fragrances are simply unavailable here. During the recent Semi-Annual Sale, I placed an order which was subsequently cancelled due to "unusual activity." Assuming the order size may have triggered a review, I placed a much smaller test order. Unfortunately, that order was also cancelled for the same reason. Over the following days, I made every effort to resolve the issue. I contacted online support, reached out to UK customer service, and ultimately had to call US customer service twice at a personal cost of approximately £135 ($181 USD). Despite these efforts, nobody was able to explain why my orders were being cancelled or what steps I could take to successfully place future orders. When I requested escalation and answers, I received no meaningful assistance. I fully understand and support the need for fraud prevention measures. However, repeatedly cancelling legitimate customer orders without explanation, while providing no clear route to resolve the issue, is incredibly frustrating. What has disappointed me most is not the cancellation itself, but the complete lack of transparency and support afterwards. I am simply requesting a clear explanation as to why my orders were repeatedly cancelled and guidance on how I can successfully place future orders. If there are restrictions relating to international customers, payment methods, or package forwarding services, I would appreciate these being communicated transparently. Additionally, I would like Bath & Body Works to review the customer service experience I received, as I incurred significant costs attempting to obtain assistance yet was ultimately provided with no explanation or resolution. My objective is not compensation. I genuinely enjoy Bath & Body Works products and simply want clarity, transparency, and a reasonable opportunity to continue purchasing from the brand as a legitimate customer. I hope Bath & Body Works will review my case and provide the answers and support that have so far been unavailable.

Fraudulent company. Ordered off the website and they took the money out of my account. But the cart showed that I hadn’t paid for it. They wanted me to pay for it again and when I contacted customer service. All they said was contact your back and have them reverse it. Unbelievable. Never had this happen before.

I have been a Bath and Body Works customer since the early 1990’s (I go way back to the original scents - Sheer Freesia, Juniper Breeze, Cucumber Melon, etc which they refused to bring back without explanation). I don’t know who is running things these days but for whatever reason they refuse to bring back these classic scents - even for the semi annual sale (which they used to do…). Speaking of the semi annual sale….that’s why I’m here. I was prepared to stock up on some of the few selections that they do still have that I like. But this year’s so called sale is only for selective scents (it appears to be the less popular scents that they want to get rid of). Buy 3 at $16.95 each and get 1 free is NOT a sale! Even the sale on the more popular hand soaps (Eucalyptus and Kitchen Lemon) are not much of a sale. Some items are 5/$28 and others are buy 3 get 3 (at at $16.95 price tag for one item!!). The so called sales are all over the place this year. This was the final straw and probably a sign for me that it’s time to move on from BBW. Since they refused to bring back the original scents - even during the special promotions, and have driven up the costs of products left from that era. I’m done with this company after being a customer for over 30 years,

Poor customer service, promotions are not always right, charge you more Even with code, very disappointing!

E-coupon said $2.99 hand soaps. Wall sign said 5/$28 hand soaps. I chose 5 hand soaps and went to checkout and girl said my soaps would all be full price. I pointed to the sign on the wall where I got the soaps and she just said, "Sorry about that - they are full price...I can show you the table for the $2.99 soaps. Very poor service and false advertising.

We was in pigeon Forge t n so my wife said let go buy some stuff from bath and body work so we did ..$450.00 later then we got a bag of stuff and there was 8 more beside it . The lady told my wife she can’t have it for what the paper said my wife said it say 30 percent off . And she fuss with my wife I almost called the manger . They let us have it . So watch out for what they do . They will trick you . They seem like scammers sometimes . Be ware.

Bath & body works has scam sales for instance they had a Father's Day sale but yet they ended it one week before Father's Day The sale was like 2 days

BBW always has a Semi Annual sale in the summer and they bring back previous top selling scents that have been discontinued. This year is the first year they haven’t brought back country apple. I guess I won’t be buying bath and body products anymore 🥹