Bath & Body WorksReviews of bathandbodyworks.com

I was in the Bath and body Works and Bayers Lake on April 19th. We had a gift card and I scratched the pin code and put it in and tapped it. It did accept it but then on the transaction receipts on the computer system, they were saying it didn’t take it. They gave me a phone number I couldn’t use the phone number because they explained to me that the Bath and body Works customer service blocks unknown numbers if you have an iPhone which I do. Every time I called, they said they would have options to help me, but they never did another time I called they said while we’re gonna put you on the phone with an online agent that was a lie she came back with the same phone number I already had. I was talking to three online agents at different times. The first one seemed fishy because she only asked for my email. She didn’t ask for any of the information from the transaction receipts or the gift card itself. She said you have to wait one or two business days for someone to email you to sort things out nothing happened. A couple days later I was talking to another person and this one actually asked for information about the gift card and they said you have to wait 24 hours before someone emails you with a new gift card or someone to reach out to you to fix this issue. I never got new email or no new gift card. And then when I contacted the last representative, she told me it took 3 to 5 business days for them to email me my new gift card. She did ask for the gift card information all she asked for with the big number on the card, however they said they couldn’t find it. Well they couldn’t find it. They could be emailed me back and explained that to me. However, she said you have to give me time and I will issue a new digital gift card in your email. Well it’s been 3 to 5 days and I haven’t got anything. Bath and body Works like to lie to you they want you to think they have a customer service and that they’re doing something to help you but they don’t they tell you lies. They’re retarded with one lie to the next.

Customer service is horrible!! Not a company I want to do business with ever again!

It was expensive. I got the black cherry merlot lip mask and it smells like rotten eggs.

UPDATE TO BELOW POST: PayPal refunded the purchaser of the E-gift card with no issues. They were more efficient than Bath and Body Works, which says alot. I received an E-gift card on 12/31/2025, and it was accidentally deleted. After calling "customer care", I was told that they are unable to retrieve transactions that are that old (5 months to be exact). I was lied to by the customer service agent who told me that I was speaking to corporate. A supervisor got on the phone and told me they could give me a courtesy $20 gift card, which I denied as the gift card that was originally sent to me was $40. It is very deceptive to offer e-gift cards for purchase, with no supposed expiration date, however if you wait too long to use it, there will be no history of it. I plan to have the purchaser dispute the purchase with their bank, and I am completely done with bath and body works after over a decade of spending money with them. Instead of spending my time chasing money that was stolen from me, I choose to inform others of Bath and body works's deceptive practices. DO NOT PURCHASE E-GIFT CARDS!

I have been a customer for many years. I find it frustrating when I find a fragrance I really like for shower gel, lotion and spray mist and when I go to reorder, it is gone. I am not a fan of Japanese Cherry Blossom (which they always seem to have) but over the years I frequently ordered White Citrus and Twilight Woods. I am considering using some unscented products and the getting a body spray somewhere of a scent I like that I know will be continued.

I have been buying from bbw and I spent approximately 2200 a year and just went to bbw in midland Texas and my surprised they no longer give away the small bbw bags....I just spent almost 200.00 dollars which it was to give away....ya'll are not the only store out there so by saving a few pennies ya'll lost me as a customer....your prices are overpriced and ya'll have become a cheap company....I love customer service and ya'll don't have it

My husband and I encountered a horrible experience in Bath & Body located in the Dover Mall in Dover, DE. My husband was just trying to get some items from Bath & Body for my birthday. No one greeted us when we entered the store. However, that was not the main issue. As we continued to look at the various items, my husband noticed that no one took the time to ask us if we needed help. He observed the lady just standing back and looking at everything but us. There was no one else in the store but my husband and I and one other customer. Therefore, my husband went to get help from the person working at the cash register. Next, we both noticed that as soon as a Caucasian couple came in the store, the same lady who was just standing around immediately rush over to greet and assist them. My husband and I were humiliated because she blatantly ignored us the entire time we were in the store. I told my husband that this is a first time experience for me in Bath & Body. Unfortunately, we left the store very disappointed. We will not be returning to that location. Good customer service is still very important .

This was my first time ordering delivery from Bath & Body Works, as I usually shop in-store, and unfortunately the experience was disappointing. I really love the products — the scents and quality are always great. However, the packaging and delivery were not up to the same standard. The items (including body mists) were packed very carelessly, with little to no protection. Some bottles seemed to be open or not properly closed, and everything was just loosely thrown together. Considering that these products are quite fragile, I would expect much more secure packaging. I hope this is something that can be improved in the future.