Bath & Body WorksReviews of bathandbodyworks.com

Wish I could give them a below zero. I was on hold for 3 hours. They claim they'll call u back. When they do it on hold for another hour. The site keep crashing to where u can't check ur order. When I got a call back the person didn't say nothing we both help on for 38 minutes. I could hear n the back ground noise. Bath n body works isn't nothing like they use to be. I left for awhile n came back like a darn fool. It's taking three weeks to get ur order n the mail r longer. Also the air have 98 ppls. What do that tell u? Their back up. Is this a company ppls wanna deal with? I placed a order June 26, saying I won't get my order until the 10if July. They need to go out of business. They have some very nasty ppls working for them. In/out of the store.

Plug ins are dangerous. They leak. And they dont want to do exchange. They never respond back to your email or chat

Bath and Body Works customer service and Violet chat is terrible! I have had my order that I placed on 6/6 returned to their warehouse twice due to insufficient address on package. I immediately reached out to them when I received the email tracking notification both by violet chat and called to speak to a representative. Both times I was assure that the address was correctly and package would be sent out again. Both times it was returned for insufficient address. Still haven’t received it!

I placed an online order, paid via credit card and paid the shipping. The order was sent to another community. When I reached out to customer service the first time, I was blamed for the mistake. The representative told me my address was wrong when I placed the order. I then reviewed my order and confirmed I typed my address correctly. I contacted customer service again and this time I was told to call the courier company myself to make it right. I guess I work for Bath and Body Works now? Is this my job? No. I’m the customer. A little effort goes a long way. Fighting with them over a lost $40 order is not worth my time. But I will never do business with them again.

I ordered products during their semi-annual sale. The contents arrived tossed all over the inside of the box. This is the second time I’ve ordered from them. The first time the contents leaked and the gift bag for the items came busted. I had to return the products to the store. I decided to give them another shot. Yet again the contents are all over the place. They do not secure the contents of the shipment. Whatever policy they have they need to change it. Packaging materials would be great. Do better. And it took over a week 1/2 to receive this foolishness. Gonna shop at Victoria’s Secret from now on.

If offered to play a game for the 75$ gift card Do Not waste your time! It is a scam!!!

I love their wallflowers, but almost everyone that I buy within 3 to 6 months starts going yellow and leaking out the sides. I chatted with an agent yesterday and I don’t think he understood my issue so I just gave up.

Still waiting for on line order. Couldn't get tracking updates. Customer service said to call back in 4 days if I hadn't received product or received any updates. Then today I received an email asking how I liked the candles. Lol really not funny. Will not order from them again.