Bath & Body WorksReviews of bathandbodyworks.com

I am a regular shopper at Bath and Body Works, and a Rewards Member. I ordered 7 wallflower refills online and the package arrived today. It had not been sealed correctly with the packing tape, so one side of the box was slightly open. On the inside, the bubble wrap was not covering the items well, and it looked like they were just put in the box without caring that the items are glass. One of the refills apparently had a crack in it because when I went to lift it out, there was oil on my fingers. The other glass refills were fine. I called customer service. The woman I spoke to was very nice, and I will be receiving a replacement soon, at no charge. However, this should not have happened, and better care should be taken in the future. I think B&BW is a very good store with quality products, and the packaging of my products and the sealing of the box was very poor and below the standards that I know them to have.

I normally love this store but, when I went into the store on my birthday to claim my free birthday gift. When she scanned my item and my rewards. I found out I had to make a purchase in order to redeem my free birthday reward. This is very upsetting

Cashier Refused to give one extra bag for TWO kids (friends ) orders. I explained they are going to different houses and willing to pay to extra small bag . But she said we are not allowed!!! Unless you divide the order !! I had no problem doing that, so I paid twice with my card just to get two bags. Even then, I offered again to pay for an extra bag, but she still refused. Honestly, this was disappointing and not the level of customer service I would expect from a brand like Bath & Body Works, especially considering I spent $62 on a few hand sanitizers just to make two 9-year-old girls happy. As a pharmacist, I deal with customers every day, and if someone needs an extra bag—even for a small purchase—we try our best to accommodate them. I clearly explained why I needed the two bags, yet there was no flexibility or understanding. I find this experience disappointing and unprofessional for a brand of this caliber. June 13,2026 at 5.06pm store 86045 Trans 8622 and 8622 Total each #$31.41 Sale #86045006862206132026

I had to mark one star to proceed. I wish I'd checked reviews before purchasing. I'm baffled that such poor service, shopping experience, e-Comm platform and shoddy customer care can even exist. Point is, a shopper will get fooled only once. Point also is, perfumes degrade very very quickly and could be used as a bathroom freshener if you're lucky and point is, have really rock bottom expectations before you shop. Also, even when you're highly dissatisfied, you don't even have the option to cancel your order EVEN WHEN it is not at order fulfillment stage yet. Well and truly a regretful experience in what you should avoid online.

“The car scent only lasts a few days after opening. It used to last much longer, but the quality has definitely gone down. Not worth it anymore.”

Went into BBW located in Westminster, Maryland and the employee refused to honor my coupon. I do alot of business at this BBW. I think was very poor service waa provided. Not sure if the coupon came out of her pocket. Then she had the nerve to tell me she can do a separate transaction. I should’ve have went to another location. I will not be back to the Westminister location. I felt sum type of way about there service i received abd how the employee refused to honoer my coupon. Horrible customer service!

I can finally take Bath & Body Works off of my shopping list! They have made my shopping experience bad one time too many! Their site is designed with algorithms that learn what you want and raise prices. I had to remove a sale item because the available store changed, when I put the sale order back in one minute later the sale went away. Not the first time this happened. This all happened right before 10:00AM . Then, they claim you can use free items on anything but they only work on body care items. They claim cruelty free products for animals but then also claim they can’t control when their 3rd party vendors that practice animal cruelty, as if they are forced to use those particular vendors or can’t somehow take matters into their own hands. I will shop at more honest establishments like The Body Shop, Tree Hut or Pacific Beauty.

I've been shopping at Bath and Body Works stores since the late 1990's and when you started internet service it became very convenient. I love your products and service that I have received, until now. When I make purchases, I like to stock up on all my items. Back in July 2025 I made my usual large purchase. I bought different fragrances of my favorite moisturizing creams and shower creams. Every product was fine except the shower tube that the Cinnamon Toast came in. Every time it gets wet it starts peeling and I get it all over my hands and washcloth. Also, bits of it drop to the floor of the shower. The bits are very difficult to remove. I called customer service on April 2nd and explained the problem and concern about the packaging. None of my other fragrance tubes have this problem. I requested that this info be forwarded to the proper department and was assured that it would. I also requested a response in any form. The associate offered me a 20% off coupon for my trouble and I was delighted to receive this offer because I was ready to stock up on some new supplies. She said that I would receive notification of the offer with 3-4 hours. I thanked her for the consideration. I never received the gift so I called again on April 6th, went through the whole story and asked about the discount. The associate apologized and said that she would address this for me. I thanked her for her help and again asked for a response to the product problem. Well, I am so disappointed that I again have to inquire about the product issue and offer of the 20% discount on my future purchase.