Bath & Body WorksReviews of bathandbodyworks.com

I am horrified at the ultra casual, completely mediocre and unprofessional service in India. I have been a customer overseas and locally & given their products are priced at a premium Its shocking how they think they can get away with this level of shoddy service. I ordered products during the sale, the order was confirmed and paid for. Imagine my surprise when the day the sale ended i recieved an email that my order was cancelled and a refund was initiated! When i wrote into their customer care, a lady named Priyanka casually stated that the order "must " have been cancelled because of stock availability or operational reasons. And no compensation for the inconvenience caused was possible. Tell me guys would you get away with this in another country? Whos messed up at your end, that products show up on sale and then magically sell out? Whos responsible and accountable for operational matters ? Your customer or you? With the variety of local brands easily available at far lower prices , can you afford this level of rubbish service? Please fix your service or exit the market/ country. Kimberley

Went to Bath and body Works Saturday very disappointed security man was watching me looking at candles. This get I purchased a candle stand very disappointed will not be going back no wonder the shop is empty sneaky security man

I find the whole experience of visiting this location overwhelming. Oftentimes the staff seem more interested in chatting with each other than assisting the customer. I just walked out after expressing I was overwhelmed and needed assistance. Turkey Creek Knoxville Tennessee needs to do better.

Just wanted to say how horrible this company would be to work for! Making your employees work until 6pm on the 4th of July is absolutely disgusting! Corporate ought to be ashamed of your choice to make your employees work so you can make a buck! In the meantime, you all are out enjoying your day with your families! Disgusting!

I’m very upset I received my package yesterday the box was major damaged there was not that post office received it like that half my items missing I ordered 24 items got 11 and the worst part was an aluminum foil full of peel movement I have pictures but still furious

I am writing to inform the company I can no longer support their product since it has been revealed they support abuse of animals, specifically paying a third party for dog testing

I am a regular shopper at Bath and Bodyworks, however, I won't be ordering online anymore. The packaging was subpar ~broken refills, 3-wick candles with NO wick, broken candles, and to boot. . .a free gift spray with no head. I ordered 12 refills. They were all together in a plastic bag (thin) with no bubble wrap whatsoever. It leaked all over the box. To add to the poor packaging, I called Customer Service. Bottom line, I got a credit for the damaged products but wouldn't you think for the hassle, I could at least get another free gift? Nope! Not even a replacement for the one they sent. He wanted to charge me!!! Packaging sucked and the customer service was worse. . .there wasn't any!

Very disappointed with Bath & Body Works. It’s hard to believe that Firecracker Pop, one of your signature summer fragrances, wasn’t available in ample supply leading up to the Fourth of July—especially during America’s 250th birthday celebration. This was the perfect opportunity to feature and fully stock a fragrance that fits the holiday so well, but instead customers were left empty-handed. I even called customer service to ask why it was unavailable and was told it’s “in production now.” Unfortunately, that does little good with the Fourth of July just days away. Seasonal products should be available before the holiday, not after customers have already missed the chance to enjoy them. Bath & Body Works missed a great opportunity, and it’s disappointing for those of us who look forward to this fragrance every year. I hope next year they plan their inventory much better.