Bath & Body WorksReviews of bathandbodyworks.com

Had an issue with an online order. Customer service was sorry. Thats it. No effort to make it right, and no real answers. Could have been AI, maybe it was??

I’m honestly exhausted with Bath & Body Works at this point. I placed two orders over $100 each, and BOTH were shipped back to the warehouse because of damage. No one notified me, no one reached out, and customer service has become impossible to deal with. I sit in chat for 15 minutes waiting for someone who never appears. It even took so long that Violet AI came back and made me redo the entire form and enter all my information again just to try to talk to someone. I have screenshots of conversations where I never got a reply. The first package was returned without any notification. The second package? They’re still holding my money and haven’t offered a solution. And because these were sale items, they’re no longer available—so I lost out completely. This is not how a major company should treat customers.

Bought 5 wallflower scents yesterday afternoon for $28 ($5.60 ea) at The Paddocks in Louisville, Ky. Got an email this morning that they are on sale for $3.50 each. Called the store to ask how I could receive the $10 credit for the difference and was informed that they do not honor the post sale price difference. Bad policy, B&BW!

I recently ordered Book Loft hand soap and wallflowers. The soap was all water & no fragrance, and the same with the wallflowers. I lost 3 bottles of soap & 3 wallflowers. Extremely disappointed

I recieved an email stating to call BBW because my account had multiple log in attempts that were not me. I’ve previously had orders made on my account that went somewhere in another state. Nothing was done that was a yr ago. I have not accessed my account since. The representative hung up on me when I asked to be transferred to someone who could help. I called back another representative stated this was an error in their system. Like what is going on, I ordered from them weekly now in almost two yrs I refuse the service the system hacking etc is beyond me and the rudeness of the representatives

RUDE. Unprofessional. Immature. I can and will admit when I am wrong. Allow me to say if asking for a discount for a misplaced product was wrong then I am absolutely wrong. I would like to know why this was such an affront to your associate? If a situation is beyond your purview, your mental aptitude or pay grade call a manager. If you do not possess the mental acuity to maintain professionalism, once again, call a manager or a grown-up. Yelling snarky comments at your customers as they leave reflects poorly on your brand/store. I will personally never visit this location again. Dealing with toddlers is not something I care to do when I shop.

All of my interactions with Bath and body Works are not perfect but when I do receive something missing, opened during transit or defective in some way, I always get a free replacement with free shipping with no hassle when I get a product I don’t like I take it to a Bath and Bodyworks store and exchange it for something of equal value that I do like, the delivery service that they use is another story my items come from all different delivery companies, and always the packing and the box are damaged from rough handling and transport. which is the main reason why the items come damaged.

I purchased a $50 gift card for my wife for Christmas and it didn’t work in the store. We contacted customer service and they said the card had a balance of $0. They said it had been used but the card was sealed in an envelope with the PIN number still covered. They were unable to verify any aspect of the purchase; the store number, the items the funds were applied to, the date or the time. They said it was impossible to replace the card. I already only barely tolerated the sugary stench of bath and bodyworks in whatever dying mall I stumbled across them in and this is the perfect excuse to never shop at one again.