Bath & Body WorksReviews of bathandbodyworks.com

The associates were all great but these new scent and products smell to sweet and yeah I know they have testers but how do you discern one smell in a store of millions damn I feel like I’ve wasted over $200 on some s$;t don’t like

I had the most horrible customer experience at your Eldridge West oaks store, Houston Texas @3. 20 pm 05/10/21. I'm new to the aromatherapy range and I saw a good deal just before midnight and was able to place my first online order. To pick up at the store, we were 3 ladies on the queue, and it was a long wait , then a black guy with braided hair went on to attend to the lady right after me.(im black too by the way) I waited for her to complete her pick up and then drew his attention that I'm also here for an online pick-up. Because I didn't see any sign stating "online pick" up only, I politely asked him if there is a separate queue for online orders, just so I can join the right queue for next time. he ignored my question and non-chalantly he kept insisting on the last 4 digits of my order number. I had to ask again to draw his attention to acknowledge my question but he non-chalantly said its not his duty, that the lady at the front door should have answered my question before I came into the store...wow. Oh really.I was quite pressed for time else I would have waited for someone else to attend to me and not him cos it was very obvious he has no interest in the company's image but only his hourly pay. To be fair on this store location, I have been shopping here since I moved to Houston 3 years back and I have not had such horrible in-person treatment but I've been a CS team lead for well over 15 years and I know well enough not to shift blames when a customer asks a question or complains. Instead every rep should take responsibility. I don't know if he needs some more training or if this is now the acceptable customer relations response at Bath and Body works but I felt really disrespected. I chose not to look at his name tag. didnt want to know it. Although I really really love price deal of the 7 bottles of aromatherapy body wash that I bought on-line, the store pick -up experience is making me want to return the items. I most likely will return them. Bath time wit their products is therapeutic for me and I wont like to remember that guy's service each time Im about to enjoy a healing shower.

I have purchased every wallflower they have came out with. Many candies. Many hundred dollars later my new house wallflower plug in came. Box wasn’t sealed!!! One side broken open. The house was broke from the plug. $22.50!!! I’m not waiting a month to get new one in mail.

I have been purchasing the wallflowers for years. Recently on these last two orders the wallflowers does not give off a fragrance. I will not be purchasing anymore. Something has changed.

Wife ordered the Mother’s Day bag with additional items. The box arrived damaged. When we opened it the decorative bag was wet and smelled horrible. We soon realized it was urine. We called customer service to talk to a supervisor and we were told it would be 48 hours before someone might get back to us. I’m sure glad that Bath and Body Works takes these sort of things as seriously as they should. Needless to say we won’t be ordering from them again.

Done with this place! Spent over 100 dollars for holiday scents during black Friday, I LITERALLY got the box end of January. Well, I decided never to shop here again due to the utter lack of efficiency, and respect for their customers. But I must have forgotten, because I ordered gifts for 2 mothers, 1 week ahead of mothers day. They market mothers day on their web site, one week before and estimate that your products will be there 1 to 2 days before mothers day. Four days after spending 200 dollars I've received multiple emails about how cautious they're being due to COVID and that they will send them as soon as possible. COVID IS NOT NEW! WE'VE BEEN LIVING WITH COVID FOR 14 MONTHS! Stop using a devastating virus as an excuse to not meet your own deadlines, if you can't get them to someone for 3 weeks, THEN YOU NEED TO TELL THEM BEFORE THEY SPEND 200 DOLLARS. It's called bait and switch and you have zero respect for your customers. Your products aren't that great to be doing this with you. I give your company about 10 years and you'll be out of business. You're teaching people not to shop with you!

I came into the store and bought 200 $ worth of the plug ends and the scent. I plugged them in and first day my house smelled amazing. After the first day I couldn't smell anything. The scent was totally gone. I was told they would for atleast 30 days. I will never buy from Bath and body works again.

Horrible.. will never order here again....2nd time my 1 order got lost.. sat forever first time ready to ship.. then...... they sent me a replacement and it's back and forth now stuck in Nevada somewhere... so irritating