Bath & Body WorksReviews of bathandbodyworks.com

I use to love Bath and Bodyworks candles. I be waiting for Candles Day. Last year 2020 I brought 18 candles, they were great! I used every last one of them. 2021 earlier this year, I ordered just Tea and Sage candles, they were horrible! I contacted customer service, the rep was very pleasant. I told her that the candles were no good. You could not smell the scent at all. Mind you I brought like 6 or 8 of them. The rep said maybe I got a bad batch, and that she will replace them. I received the new candles, same thing happened. I said wait a minute, second set of candles and still the same thing, no smell. The second batch clearly was from the same batch the first candles were from. So I order 3 new ones. Same thing. I decided to take all of them into the store. The supervisor there was very nice and friendly. I exchanged all of the Tea and Sage for different fragrances, I’ve used 3 of them so far. Now mind you, they were different smells. Same thing is happening. You can’t smell them. Clearly they are either not putting enough oils, or they switched up and used cheaper products. Then bottom line for me, is that I won’t be buying anymore candles from BATH AND BODYWORKS!!!! THEY ARE EXPENSIVE AND NOBODY HAVE MONEY TO LOSE! Those candles use to be my favorite…. I’ve spent thousands in that store. Not just on candles….. for years….I can tell they are using cheaper products in their CANDLES!!!

The plug ins do not get warm enough to put out the scent. I put one in the bathroom and I had to put my nose in it to smell it. I have stopped buying them just because of this as it is a waste of money for me.

I recently bought some body cream (about 100$ worth) in May for my birthday gift. I contacted support after 2 weeks as I had never recieved my package. The lady I spoke with was very kind and reshipped my order no charge. I waited another 2 weeks and still no order. I contacted them again and just asked for a refund, which they gave me. Their customer service was fine for me, but the fact I waited for a month to get an order and never recieved it is ridiculous, especially when stores are not open in many places right now. I kind of expected they're shipping and delivery system to be a little bit better and organized so people are not waiting a month to get a order when they're promised 3-7 days.

I just received an order of 24 bottles of foaming hand soap. Although I love the product, the shipping was the worst I have ever experienced. The bottles were thrown into a box that was 3 times the size of the order and had no packing or protection to keep the bottles intact. One of the lids was off. I can't imagine the company would believe there would be no damage to liquid containers.

The employees where ever helpful and special when people asking for help. They where also ever welcoming, kind, honest and ever positive that fill up the good atmosphere in the store include music that made you smile. Also ever organize and had everything ready before the people hit to the store even during a huge rush but most importantly it was not to crowed even everyone enjoy the scents in the whole store. I had trouble finding my fragrance mist and deciding on a few new ones to take home with me but when I ask girl employee to help me she was more than helpful she was the most sweetest person I have ever meet also amazing person that got along with others as a team including finding out where the fragrances mist might be in different locations. She help me out by making good decisions and finding my fragrance mist that's me. Even told me how long the sales will be and the offers of 50%-75% off. Even there where most fragrance mist are online this's the store that others love to shop with this kind of positive energy. I am grateful she help me out when my day was hard and rough even helping me make a decision that I couldn't. Thank you for helping me out when I need it most.

I have always enjoyed shopping at Bath and Body Works. Over the years, I have spent thousands of dollars there on products for myself and as gifts for others. Today my experience with sales and customer service staff was abhorrent. I went to pick up an item that was already restocked and for which I didn't receive a refund. The girl helping me spoke so loudly, I felt as though I needed to cover my ears. She advised me to contact the customer service number which I did. The young woman that took the call was rude and condescending. After this experience, I think I will try out Target's new line of fragrances. They seem to hire and train staff well and it's always a pleasant experience.

I tried to like Bath and Body because it is, well cheap. Spend the extra money on a good candle, good lotions, and soaps. I think the lotion actually made my hands drier.

Had ordered 5 candles and 2 came broken.