Bath & Body WorksReviews of bathandbodyworks.com

Kudos to the online representative Deanna Williams. I called customer service online today and spoke to a gentleman regarding the system not letting me use my rewards. I was on the phone with him for 45 minutes and he couldn't figure it out so he tried to transfer me to a supervisor and I got disconnected. So I called back and Deanna knew what she was doing and was so sweet. She had it resolved quickly. Please acknowledge her expertise and knowledge and give that sweet patient girl a raise.

NEVER ORDERING ONLINE AGAIN! This is the second time, so shame on me. I ordered some sale items online, enough to get the free shipping. So when they decided they were all out of what I ordered except for 2 that were left, They charged me for the 2 items and shipping. the shipping was more than the 2 items and I could have gotten them cheaper at full price in the store after the shipping charge. They should really give the buyer a choice if they want the order or not if they don't have what was ordered in stock. It made me feel like I got taken. My excitement changed to disappointment for the second time. The first time was the candle sale for xmas presents, Not only did they not have some of the candle I ordered, They spilt the order in 2 and I went from free shipping to paying twice for shipping on the candles. Not cool bath and body works, not cool.

I am a loyal customer of Bath and Body Works but had a negative experience today. I went to the store in Canton and the sign in the window says they are open from 9AM to 9PM. There was an associate in the store but the doors were locked. While we were reading the sign a FedEx driver was knocking on the door to deliver a package. The associate turned and saw us and assumed we were the ones who knocked and just shook her head no. We walked away and the driver knocked again but no one came to the door. She should have checked and seen what was going on instead of just making assumptions. It was literally five minutes until ten o'clock. She could have just come to the door and told us they open in five minute and I would have told her to change the signage. Extremely disappointing experience.

A little upset I can’t even get to checkout without items going out of stock they really need to restock better online

I ordered online and never received my order on top of that I have to paid the taxes of this.... my first and last experience online. So disappointed 😞

I ordered from the semi annual sale at the start of the sale , I got a confirmation that the order was shipped. This is a lye , it did not show up then the delivery date was changed , this date came and it was changed again , and then again , and then again so I called and the customer representative told me it was on time to be shipped, well this day came around and no order so tracked it again , well guess what the date had changed again, so I called back and demanded for the shippers number they gave it to . So I called shipper they never received package from shipper so I called back and guess what they told me once again some story, she checked and she then told me that some of the items they were waiting for to come into the warehouse and they would ship it in two days . Well guess what this is a lie again . So I called back once again. I really wanted the product because one who can beat the sale. For two I work all the time and do not have time to go into the store. Well finally after the person on the other end of the phone giving me the run around she told me she would credit my account, she did it . but then she told me she would help me place another online order of the left over sale items and give me a 20 percent discount with free shipping what a joke this was. They had two fragrances of the sale items left. Really, so she then said we have the buy three get two free , so I let her help me with this , well this is a joke. She then wants to charge my card again, for more money for more product I probably would not get. I did not get the product which that was a sale I wait on yearly to stock up. Who wants to pay 13.50 for soap when you can get it for under 4 at the semi annual sale. Do not get me wrong I buy at regular price throughout the year. So I shopped a sale that could not keep up with or did not have what they were advertising , got lied to several times. Promises made for discounts that did not get. Bath and body works if you keep doing people like this you will run yourself out of business. I know there are other that did not get and lied to also but apparently they do not care. So beware do not order online they lie. Very disappointed if I could have given a negative review I would have given a -10 . Pathetic

I had the BEST experience EVER with Daniella Louis!!! I hate calling, my anxiety gets the best of me. I usually do live chat! However they were busy so I sucked it up and called! She was so nice and carried on a conversation! She kept it very professional but also friendly (like she truly enjoys helping people.) I thanked her multiple times and she just said "I like my customers happy!" You hear that from all sale reps it's their job to say this but with her it was genuine and I could tell! She actually did care that my candles were no longer in stock and took the time to offer me replacements. She sat patiently as I looked online for different scent notes to see if there would be something I liked! She also went as far as asking what scents I do like so she could help me with some suggestions based off my taste. It was all around a GREAT phone call! I usually don't leave reviews because I've never really had great experiences but this woman needs recognition 100%. Thank you again Daniella you made my night with your kindness!

I have shopped at B&BW for years and bought hundreds of items. I was at the West Bend, WI store again today and it will be my last time except to make a return. The customer service was once again horrible, the have no place to try soaps and the did not have testers for many of the products. The person helping me said she would make samples and take me back to try as many as I wanted then abandoned me. When I found her again she said I could only try one in the bathroom now and I would have to smell the others from the bottles. Another woman I asked a question of was rude and mean. I will be taking my business elsewhere as there are many better products available that are better for you, less expensive and where they know about good customer service.