Bath & Body WorksReviews of bathandbodyworks.com

Do NOT purchase the car fragrance!! The oil got so hot while my car was sitting out, it burned my vents in the car.

Bath and Body Works Online shopping is the best! I get emails alerting me to all the upcoming specials. Their website is easy to use. I had 1 small item missing from a shipment and when I contacted C.S. they sent it out right away. Pricing is always good with the specials. The stores are great but online is the best for me!

One of the worst online shop. Customer service limited to email and tracking is freaking unreliable. Pity the products are good. Customer should NEVER pay first, for this online shop it should be delivered first before paying!!! Where is the consumer rights here????

My order is already 4 days late, and it has been 15 days since I placed the order. The tracking function on the website is a joke, only tells you "in transit" but you have no idea how close or how far away. The link for the order number in the email only brings you to the site, but it doesn't carry with it the order number. Come on, guys! They now tell me I should have it within 5 days. 17 days from order date. I understand the postal delays, but the communication from Bath & Body is poor. Just tell me it's going to be 17 days (and counting) to get my order. I'm done. No more from them. Too many other and less expensive options. Nice scents, but not worth the frustration.

I’ve been a fan for many years buying for myself and daughter now grandaughter too, but i have to say your staff at the Roanoke Va Valley View location need to acknowledge the “paying customer” when they are checking out. I had brought a few bottles back my daughter didn’t like & in the past im always greeted and they pull out what I have and help me match up telln me what I can get, then take to register the do the exchange process and im out the door. . This experience was not a good one for my grandaughter to encounter cause she loves smelling fragrances and this time was bday present for her mom but she kept wanting to leave store & not shop. The mgr at register and training employee would not even make eye contact until mgr looked at me and had rude comment when I tried to ask a question. I don’t appreciate that attitude, you don’t have good sales anymore like buy3get3 , now your staff acts like they hate their jobs. Your prices go up and product inside bottles go down. They arent even filled. Luckily I have enough product to get me thru fall and winter so maybe next time I do go in spring of next year the staff will appreciate the client..

I love their products, and I have purchased a lot of them from a shop while visiting the US. Open more stores in Europe please, or at least, make purchasing easier from here.

I have placed 3 orders and all have had issues! The first order, they just threw the lotions and body washes in to a box and one of the lotions exploded all over the other products! Second order, same thing except this time a hand soap broke!! Placed a 3rd order 10 days ago for some wall flowers. They haven’t shipped it and have cancelled 2 items. I just spent 10 minutes attempting to cancel the order but they refuse because they insist it’s been shipped but there is no tracking number? During this same chat I am attempting to get refunded for the broken soap (that was removed from the box by the carrier before they delivered it) and the agent has gone silent! Twice I have asked about a refund, first time he disconnected the chat. Now he’s straight up ignoring me. They have lost a 30 year customer. It’s hard enough to shop in person because the local store only allows 2 customers inside at a time and there is always a long line to get in.

Always a hassle free experience! Excellent customer service! There is always someone right at the front to greet you and there is no questions asked when you have a legitimate return or exchange. The people here are so friendly and the quality of products is outstanding! Definitely one of my favorite stores to shop at.