Bath & Body WorksReviews of bathandbodyworks.com

I’ve placed many orders with bath and body work, always without issue. I am writing this review to comment on the customer service I have received. Alondra was INCREDIBLE. She handled my query efficiently and was so kind and funny. Thank you for your excellent service. To comment on the actual web platform I have never had any issues with rewards, promos, or shipping.

I am so very disappointed with the customer care as when I attempted to order the handsoaps for the 2.95 sale on 11/20/2021, I was unable to submit order after placing my credit card info into online system. When calling customer care twice on 11/20/2021, two associates Vicky and Juan although the very nice, both informed me that there was a system malfunction on bath and body works end due to the high volume of customers placing orders for handsoaps. I was told by Vicky to call back in two hours at 6 pm when I called back I spoke with Juan and he said I have until 12am or to call back for the sale or to call back the next day and that customer care will honor the promotional sale and give me a price adjustment. I called this morning 11/21/2021, and after speaking with another sales associate Griceliz she said she tried and wasn’t able to enter a code to honor yesterday’s sale. All she could do on her end was to give a 25 dollar off coupon code. This would still be paying much more than the 2.95 promo code and total of items in my cart. Needless to say I was really disappointed with the fact that customer care management did not honor yesterday’s sale for not only me but every other customer who too was in this predicament. Very unfair and unkind to bath and body works customers to not honor the promotional sale when the error was on bath and body works end as reported to me in both phone calls that took place yesterday 11/20/2021.

Out of everything don't get to enjoy the $2 soaps and use the promo code or order what my aunt wants for Christmas because they are out if everything when I tried ordering at 8am the day of the sale. Not happy

It's unbelievable that in this day and age a company as popular as B&BW has such an antiquated shipping process. No other company takes so long to actually ship your items and even worse, the days while your order is in limbo, customer service can't even tell you when you'll receive it nor are they even able to cancel the order. Your products are amazing but it's really a shame that customer service and shipping processes are so inefficient because it's SUCH a customer deterrent. Sorry B&BW, I would rather shop elsewhere.

I ordered a few things for my birthday back in September.. it said it was delivered on my birthday but it wasn’t. I called customer service and they gave me the run around. I decided to try messaging their fb page and got everything handled right away. They sent out a replacement order and it arrived in just a few days. If you need to get a hold of someone at bath and body works try their FB page it’s faster than calling their customer service number.

worst customer service. I have been on call for 3 hours and no one helped me for my question. less knowledge agents

I had a gift card, & I went to bath & body works in Shreveport Louisiana. I bought a few things there and I knew how much I had on my card. The cashier that checked me out didn't give me my change back. I told her I need my change and the stupid girl said no there is no change and clearly it was. There was a lot of people in the store and I didn't want to make a scene, it was only three dollars but thats not the point. I haven't shopped there in a while now. If I do go back I will either use my credit card or just shop online. I can also buy bath & body works on base where I don't have to pay taxes and its a lot cheaper. I went online the other day to their website and I thought of the cashier and it made me so mad that she stoled my money.

Ordered online and was notified that my order shipped, but part of my order was canceled. I went online and talked to their chat ppl only to find out that a candle I selected was sold out in that particular design, but available in the same scent in other designs. I mentioned why there wasn’t a way to send out an email asking if I’d like a substitution before just canceling my order. I was told that was a great idea. Well, duh! It took 20 minutes to be told the candle scent I wanted was available in other designs but I needed my card on file in order for them to honor the sale price and put the order through. No thank you! Such a hassle online. The last time, all my hand soaps came frozen and my candles broken and they were gifts. Done with this company