Bath & Body WorksReviews of bathandbodyworks.com

Ordered 5 candles that was on semi annual service. Received 4 old candles that are damaged, contacted the customer service and told them that I need to exchange them because they are not in working and old condition. The wax is falling out and metal pieces that are holding the 3 wicks are messed up. Was told that they will reship it to me. Passed a week and still haven't gotten anything. Decided to call and the lady tells that my candles been sold out and that they will give me a refund. I asked her what is the refund amount and she tells that she doesn't know, that I should get an email in 24 hours. So I asked her about the shipping refund and she tells me that I won't be getting that. Seriously? It's not my fault that u sending people damaged goods. Very disappointed in the customer service. Will not be shopping with the company that doesn't care about ot customers. I should be paying for the goods that I received damaged.

I love bath and body works I just hate that I can't cancel an online order...like now I'm having to wait on an order I decided I didnt want (my 2nd order in 2days) but then realized I couldn't that I had to wait until it was sent to me then send it back...that just seems like a lot to do when I could just cancel it before it's even fulfilled...

Don’t order from them. They will screw up the order and have YOU pay the return ship

We ordered 2 candles and 5 hand sanitizers from Bath & Body Works. When we opened the box on our counter it was filled with dozens and dozens of small black ants. I took the box including the two small boxes with candles and threw it in the garbage and sprayed it till it was dripping while my wife kept killing ants that got into her counter drawers. We then sprayed the whole counter and still finding some crawling out from under. Called Customer Service and they offered to credit shipping and we said totally unacceptable and after further discussion they agreed to credit entire price, We have bought these candles and santizers for years; both in store and online but are done. Not sure what the issue was in their warehouse but CS was terrible.

What a disaster, I ordered online BnBworks Canada, half of my order canceled coz they’re no longer available, I called to cancel my whole order to avoid shipping fee for only few items,they said I will get a refund, but nothing happened. I don’t recommend d online buying for this company

I ordered 15 items a few days ago on a sale and I had put “in store pickup” made the order and an hour later they cancelled 11 items, I was so mad I didn’t want the other 4, I mainly wanted the ones they cancelled. My friend told me to call bath and body works customer service to have the cancelled items shipped. I just spoke to Ashley Pallano and she was so amazing. She helped me get the items shipped at the discounted rate I previously had it for. Job well done.

I usually shop in store and I wish I had. I will never order online ever again. Their products are fine, but whoever packs these shipping boxes is god awful! They used a giant box and put one little strip of bubble wrap that took up 1/4th of the box. All of my products were just bounced around and completely damaged. The box was coated in soap and perfume, the spray tops on the perfume were broken off and pretty much everything was ruined. My box was completely smashed and I’m surprised my products didn’t fall out of the box. That’s more on usps than the company but still. For such a high profit business, you’d think they’d actually pack their boxes more securely! I’m never ordering online ever EVER again. If you want their products, I’d suggest going to a store.

Never have I had such an awful experience when placing an online order . I placed a rather large order , paid $15.99 for two day shipping only to find out that my $15.99 had been taken and I wasn’t getting my order for 5 days . So asked for a refund because I don’t like bemused or lied to and money taken and not used for the purpose intended. Even after requesting a refund I was on the phone for 2 hours and when I received my email confirmation half my money wasn’t refunded to me . So again they took money from me . After doing business with a company for more than 30 years and this sort of thing happens, it’s time to cut ties . I am appalled, disappointed,disrespected an highly humiliated by the actions of these people. No apology will fix the way I feel because if I was to take from them , I would be jailed.