Bath & Body WorksReviews of bathandbodyworks.com

I visited the lake success Ny store on Saturday august 13 2022. I was trying to exchange an item they the top that broke . I was told I could not exchange the item that bath and body no longer adhered to the policy that was posted on the website or the 10foot sign displayed at the register. I was humiliated I. Front of other customers and my daughter . I asked for the managers manager and she further humiliated me by saying this could not Be exchanged and that policy was no longer in effect. I left the store called customer service and explained what happed and was taken care of immediately. I want an immediate apology from the employees at the store. I have recently had a heart attack and when I left that store I got physically sick at how I was treated for am17.50 cent bottle Of spray.

Every time I order online the items come damaged and spilled all over the place Then it’s even worse having to contact customer service, worse than speaking to a wall.

Placed order on July 22. Received 2 e-mails on the 22nd that my order was received & confirmed. Another e-mail on July 26th the order was shipped & supplied with a tracking number. Yet another e-mail the order was “on it’s way” on the 28th with the order date changed to July 23rd. Someone please explain the difference between “shipped” & “on it’s way” 🤬 I checked the tracking number on July 29th that showed delivery for today, Saturday, July 30th. Nope! Now it should be here August 1st.

Flawless customer service. Impeccable help that was always ensure I continue to buy from Bath And Body Works. A+

Ordered products on 7/12/22. The label was created on 7/18/22 and Fed Ex still has not received the package as of today, 7/27/22. Attempted a chat this evening, but was for some reason chat was disconnected. On last online order a couple months ago, the box looked beat up and 2 items were missing. I think I'll just stick to the shopping in the store, cuz ordering online does not turn out well.

Do not order from them, specially the Canadian website! They resent me a package cause mine got lost and they only sent me half of my products, when I contacted them they said it wasn't in stock when they actually were! And the lady who kept emailing me, Rhonda something kept ignoring the fact that I told her I knew my products were in stock and stopped answering my emails. Never buying from them again! Yankee Candles for the win!

I ordered online July 3. The total with shipping was $53.97 and estimated delivery was July 8-14. On July 19th I contacted customer service because I had not received my order or any updates. I was told that order was "no longer available for shipment". She offered to give me a refund. She refunded $45.05. Not sure why she didn't give me a full refund. I guess I will contact them once again to find out about that. Terrible customer service.

I placed an order on 6/23/22. I had not received order by day 9. Called customer service to be told the package was damaged and could not be replaced bc all merchandise was gone. I was told I would be emailed a coupon for 20% off and free shipping and never received that. Just called today 7/16/22 and spoke to Teresa. I had 8 items in my bag. She gave me such a runaround that by the time she was done, all but 3 of the items were gone out of my bag. She did nothing to help me but made excuses of why I can't have free shipping and 20% off as I was promised. I have been a customer for years but they do not care. Poor form and dismal customer service, if you can even call it that.