Bath & Body WorksReviews of bathandbodyworks.com

Awful! You can't open their foam soap bottle tops! I called the store, they told me to call customer service. Customer service hold music is WAY TOO LOUD! Do not shop here!

Not great. One of my items, wallflower filled with oil, was shipped open and leaked all over the rest of my shipment ($125 worth of product) and through the shipping box. Called customer service line and they only agreed to replace the now empty wallflower despite the other items also being damaged. Cross-contaminated and all the labels and bottles peeling and trashed. Can't give as gifts as intended and so now I'm stuck with WAY TOO much.

Considering the lack of locations to pick up from in my area, I have to use shipping. Not sure what kind of company increases the shipping price when a person applies a coupon to the cart but it appears it’s this one. Shipping goes from $6.99 to $10.99 when I add the 20% coupon and make no other changes to my cart. Absolutely a scam.

Terrible. For all of my orders they have used FEDEX or UPS. This last order they shipped with lasership. Lasership can’t deliver to my home Not a military friendly company. Don’t shop with them

I’ve never seen men’s cologne on sale. Women’s items are always on sale. My wife buys all the time. I find it pointless to even go in the store. Full price only doesn’t seem to be good marketing concept. Not even on Holidays. Well it must work for you but not for me nor all the other males on my social media sites.

I like the items I order from bath and body works but my delivery items are always getting damaged. I ordered wallflower scents and foam hand soap, Three different orders and they were damaged during delivery. The processing center for bath and body works put bubble wrap in the bottom of the box but none on top. I had to reach out to them about each order. This is causing me to not want to order anymore from them. I order for delivery because there is not a store near where I live.

I have ordered from them several times over the years. Twice the soap tops were not on properly and opened up during delivery causing a huge mess. Also, they say free delivery but check your credit card because they like to slip a separate charge on you bill for it and then hope you don't try to fight it. If you call them, they are extremely curt with responses and treat you like you have annoyed them. Just terrible service when all you ask for is the truth.

Bath and body is a total scam I order more than $500 worth and now they are saying I only ordered $20 with are you kidding me DONT ORDER FROM THEM THEY WILL RIP YOU OFF BLIND