Bath & Body WorksReviews of bathandbodyworks.com

Just had 21 foam hand soaps delivered from Bath and Body Works. One corner at bottom of box was saturated in soap and had a hole in it. One of the soaps was delivered 1/2 empty and all the other soaps had to be washed off due to being covered in the soap that leaked. More than 1/2 the soap pumps were not in the 'lock' position. There was a single layer bubble wrap on bottom and nothing else. Not the first time I've been disappointed with the way they deliver their soaps. Not sure how they can get away with such careless packing. Can't believe people put up with this. Guess I should have learned my lesson the first time it happened.

Omg, some of these reviews are ridiculous- one person mad that she was told rewards are added automatically when you buy online, which IS CORRECT information and if you don't sign into your account, where do you think the points go to?? Of course, you WOULD have to call customer service and ask them to add the points, because it was YOUR mistake to not sign in so the points go to you! That being said, customer service has really gone down hill at this company! Depending on who you talk to, depending on the weather, the time of day etc., you get different answers to your issue! Bought a candle full price with coupon (wasn't on sale), wanted to exchange new unused candle for same ticket price candle in different scent- 4 associates, 20 minutes, an argument over the coupon- an exchange should not be this difficult! Honor your 100 percent Happiness Guarantee! I hardly ever exchange anything, but if you buy blind online, sometimes you won't like the scent. The policy is written SO clearly and is fair! It seems like every store has a different interpretation and they are complicating simple exchanges, turning them into dreaded interactions. My spending has gone way down just because I don't like the vibe anymore in the stores. Gatekeeping, defensive associates who get in a tizzy over the smallest scenarios. I literally wouldn't have this problem at Target, Walmart or even my grocery store. They would exchange and be done. I don't like being made to feel like a criminal for not liking a scent! No thanks. Love the products but this new policy is being weaponized and I don't like it.

Love the products and great value! I've been using their products for years and I've never been disappointed! I use the lotions, soaps, fragrances, candles, body wash, everything! My husband laughed at all the products I bought, until I bought him the "ocean" scent lotion and body wash. Now he's a fan!

I’m so tired of B&BW telling you that you if you buy 3 full size body care items that you’ll get 3 free. Then, you get a free body care item, and free promo item, and 25% off. What they FAIL to tell you is that you can only use ONE code per order. So.. you’re EITHER getting 3 items for free AND NO ADDITIONAL item for free, OR, you’re getting the free promo item, OR, you’re getting 25% off. It’s a complete joke!! I haven’t noticed it before, after spending HUNDREDS AND HUNDREDS OF DOLLARS, trying to understand how they can charge SO MUCH!! BUT, after ordering online, it all made sense!!! It’s what you call a scam! Every single person who works for them should be ashamed for tricking people like they do!! This is just as bad as someone calling and dwindling and targeting older people to get their money! I am COMPLETTER APPALLED AND WILL NEVER AGAIN GIVE THEM A DIME OF MY MONEY EVER AGAIN!! REST ASSURED I WILL BE TELLING EVERYONE I KNOW, AND ASK THEM TO PASS ALONG TO ALL OF THEIR FRIENDS TO TELL ALL OF THEIR FRIENDS, etc. OF THE MISGUIDED PLOT THEY (B&BW) INCUR ON EVERY SINGLE PERSON THAT WALKS THROUGH THEIR DOORS!! I’ve worked in Compliance in a huge Financial Firm for over 10 years. All I can say is after all that time there, if I started working at B&BW now, I would quit. You do not meet the criteria of a company with morals, and I find it sickening. I’m listing my date of experience as today, because it will not let me go back any farther than 12 months. But, it goes back as far as the first time I ever bought something here.

No star!! Went online completed a store pick up-prior to picking up order emailed received from bath and body works some items were cancelled due to store availability. Went to pick items up - paid for partial items received and THE NEXT DAY BATH AND BODY WORKS CHARGED ME FOR THE ITEMS THAT I DIDNT RECIVE IN ORDER!! Called the 800 Number to advise and was offered less than UNAUTHORIZED AMOUNT TAKEN - UPON ME DECLINING DUE TO MY ACCOUNT WAS FRAUDULENTLY CHARGED A DIFFRENT AMOUNT, REPRESENTATIVE PLACED ME BACK ON HOLD AND THEN SAID WE DONT SHOW TRANSACTION REQUESTED MANAGER AND TO MY AVAIL NO MANAGER AVAILABLE AND I HELD FOR OVER 40 minutes

I ordered the black tie wall flower refills and when I plugged them in they smelled like warm vanilla. I reached out to customer service and they said I ordered the wrong scent but I took pictures of the refills and they said it was black tie, they took zero responsibility. They used to be my favorite and I bought them all the time but after this experience I will not be buying anything from bath and body works again

I usually had good experience dealing with these guys but last week my package got stolen. When I reached out I got dirt poor service and they won’t do anything about it. Pretty upset!

Received a package in the mail that I had placed order online . Soaps are not sealed properly and leaked all over the packaging. Emailed company backwards and forwards 3-4 times for the company to asked for pictures and details in which I supplied . Their response was that they cannot help due to the package not being see through. It just wasted my time then if you cannot help me. Don’t bother buying from here . Overpriced and poor customer service. Not willing to help , but willing to take money. Pretty poor . Make sure you contact consumer affairs and notify them of these poor practices