Bath & Body WorksReviews of bathandbodyworks.com

Never EVER EVER Do not order for shipping because you probably will never receive your order. Once you tell them you never got it, they will say they resent it. You will once again never receive it. So be on the lookout to ensure you get your refund.

This is my first review I have ever posted but I feel so strongly I have to write this. I stayed up late after working all day on cyber Monday to place an order. I never received a message from Bath and Body Works saying the order was ready. Then I received a message saying REMINDER your order is ready for pick up. I was headed out the next day to get it when I received a message saying they cancelled my order. I called the 800 number and spoke to somebody with a very heavy accent. He said sorry nothing I can do. I asked for a supervisor and was put on hold for 1/2 hour and was told I would have to call back the next day. I called back the next day and started to tell them the problem and was cut off (hung up on) twice. I got in the car drove to the store showed them the order I had placed and apprised them of the fact I never received the message saying it was ready. I was told SORRY nothing we will do for you. REALLY worse customer service I have ever experienced!

First of all..no direct operative store phone no. The toll free no on the receipt gives the customer a different no. To dial. Secondly if a saleitem is out of stock both on the store and online the co. Will/do not honor the sale at a later date once the item is back n stock.why would I pay $26.00 for a single candle when I can pay $9.00 for a candle? You can't even pre pay for the items.ive re-gifted gift cards because I've never been satisfied with the store sales and regular items being in stock. I'm done!

I love bath and body wors but their packing is awful. Items come in damaged From now on, I will just be shopping in stores which is unfortunate because some of the items I like are only available online. While they are great about replacing, it's just time consuming.

I just ordered and before they review and finished it charged me but didn’t email me letting me know my order processed . Maybe fix your site because you’re charging people before they even finish and then denying them because u already charged me

Fix the problems, would you please? My order never shipped, yet i was charged for the entire order. Now you are out of stock!

Moonlight Path is literally my favorite. So of course this is one of the expired scents. A couple of months ago I order large order which is overly expensive online to receive lotions that had turned brown the body spray just didn't smell right either. So I returned it at the store and got replacements. But after smelling them they just didn't smell like the Moonlight Path I've used for years. So I went to another store to compare with their display and still no change so I asked one of the managers to smell it and there's and he was like you could barely smell a scent. So with that I left the ones I had gotten from the other store with them. So one day I visited the store where I had returned my online purchase and the manager their tried to convince me that just because it was brown didn't mean it was bad 🤔. Who has ever heard of such a thing. Even customer service stated if it was brown it was old. I don't know what ingredients they are missing but they need to get back to it because most of the expired scents lack the scents they used to have. Too expensive not to smell right. Instead of going up on the prices fix what sells.

Tried ordering during their buy 3 get 3 free sale and the order did not go through yet they charged my card anyways and refused to refund me! Have to file a dispute with my bank now which can take up to 30 days to see the money back in my account. Not something I wanted to happen during the holidays which are already a struggling time with money. Terrible company that doesn’t care about their customers.