Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Maria
Not worth it. Nothing in Bath&Body Works is worth it except the candles. They actually smell nice. I ordered once, took them 8 days to ship it. Ordered second time, took them 12 days to ship it. Ordered 3rd time and its 14 days and they still haven’t shipped it. All of the orders had paid shipping around 7$. If you will make customers wait so long, unless wave the shipping fee. My orders are well above 70$.
Becky R.
Was told by customer service I may or may not get my order by time originally promised. No refund available. Not one resolution available! I never dreamed a company like B AND BW would be this terrible.
Brenda W.
Candle products are cheap imitations.
Vicki S.
I would give them zero stars if the system let me. This company has no customer service. They claim to be Bath and Body Works Australia when they are in fact in Singapore and they will not refund when they are in the wrong. There is no recourse when a purchase from them goes wrong.
Mike B.
Made an online purchase, went to the store to pickup on Saturday and was told the order was cancelled and a new gift card refund was sent to my email. Never got the refund so I called customer service to find out what happened but the lady I spoke with was unable to assist. I felt bad for the customer service person because she had no support to make things right. I’ll be trying to figure out a new strategy to get in touch with corporate to take care of this matter.
Megan S.
If I could give no stars, I would. Order placed 11/28. Expected delivery 12/3-12/8. It’s 12/10 nothing. No word no apology. I’m so angry with the total lack of cares given. They keep posting sales. Why would I buy more? I can’t get what I already ordered. Do. Not. Order. From them.
Lara P.
First of all language barrier between customer service representative and myself caused need for me to repeat myself numerous times. Her screaming kids in the background did not help the situation! I was calling for assistance regarding a coupon code that I could not get to go through online. She could not resolve the problem and when I asked to speak to manager she refused to transfer me. I asked for her name or employee ID number so that I could contact a manager at my own discretion and she refused to provide me any of her contact information. In the midst of being placed on an extremely long hold I was able to resolve the problem on my own, however she still did not get it when I explain to her what the problem was! Again, the language barrier or perhaps pure incompetence!!!! I am an extremely loyal customer!! I shop online because I am disabled and it is easier for me. This really makes me think twice about ordering from them again!
michelle B.
I HAVE BEEN WEARING VANILLA BEAN NOEL FOR YEARS! IT IS THE ONLY SCENT I WEAR ALL YEAR LONG! I STOCK UP AT CHRISTMAS FOR THE WHOLE YEAR. FOR SOME REASON THEIR FORMULA AND IT DOES NOT HAVE ANY VANILLA BEAN IN IT AT ALL! I FIRST READ SOME REVIEWS ON LINE AND THEN WENT TO SMELL IT FOR MYSELF! VERY DISAPPOINTED WHY THEY WOULD THINK CHOCOLATE SMELLS LIKE VANILLA & WHY WOULD THEY CHANGE SOMETHING AFTER 20 YEARS!!... FURTHERMORE THEIR CANDLE ALSO SMELLS LIKE CHOCOCALTE BUT NOT EVEN AS STRONG AS THE PAST CANLDES... THANK GOD I STILL HAVE SOME BOTTLES LEFT OVER FROM LAST YEAR... HOPE THEY CHANGE IT BACK FOR 2023!
