Bath & Body WorksReviews of bathandbodyworks.com

Online do not come on time sorry but it's not acceptable

Whoever is on their chat agent, must be in another country. Horrible grammar and punctuation, couldn't understand what I was saying... Never again will I order from them. I then tried the phone option, which was even worse. After an hour of waiting I was connected to some nasty person who could care less. NEVER AGAIN

Placed an order on December 8th and still and they still have not shipped out my items. It’s now December 17th! This company is total garbage and they make so much money they don’t care about their online presence . It’s ridiculous . I hope this company gets sued

I bought 10 candles December 2nd and still have no tracking number, I have contacted customer support and they’re saying maybe a day before Christmas Eve. I just think it’s ridiculous to make people wait so long especially without any warning before I purchased that my stuff was going to take over two weeks to not even be shipped.

The candles I ordered on December 2 are still not here, and it's now December 17. Have tried the live chat support and it is terrible. I was waiting in line indefinitely because there were 400 people ahead of me. You'd think that, given how long it takes to receive your goods, they'd offer free shipping by now.

Bath and body works products are great, but I hate being accosted barely 2 steps into the store. "Oh, did you know we are having a buy on get one half off sale?!". Why, yes I did, that is because I can read your signs, but thanks. As I get deeper into the store a second, then a third person remind me of the specials. Thanks but just stop. Because of the annoying in store experience, I decided to order Xmas presents online. Big effin mistake. I ordered 12/4, here I am on 12/16 with no order. According to their confirmation email, my items were supposed to be here by now. So I called their customer care and reached someone who was offshore and completely incompetent. Oh it's released for shipment, Can't cancel my order either. Well, gee whiz Wanda or whatever your real name is, that's great and all but I hope to get my order by Christmas. Three pieces of advice here BBW- stop training your employees to push high pressure sales tactic, they are just scaring people away from what would otherwise be a pleasant in-store experience. Second, get out of the online sales game, you obviously have no clue about logistics. Third, you customer care people aren't getting the job done, not even close!

Op zoek naar mede gedupeerden om een rechtzaak aan te spannen tegen dit bedrijf!!!kom in actie, dit soort wanpraktijken dienen keihard aangepakt te worden!!!

Shipping is HORRIBLE. I understand it’s close to the holidays but other companies are delivering in a reasonable amount of time. AND I paid for shipping!!! I would be more forgiving if shipping was free. Order was placed on December 2nd and I MAY receive it by Christmas.