Bare NecessitiesReviews of barenecessities.com

I have always been a fan of their products. Unfortunately in my previous order one of the bras did not fit and was a scratchy material so I decided to return it. (All the rest of my order fit well and was nice.) If I had known that I would only be refunded part of what I paid I would have kept it or chosen a different shipping method. $6.95 for a "return fee" is outrageous. I feel as if I have been ripped off. Beyond disappointed.

Ordered for the first - and last !!! - time at barenecessities.com, a lacy (stretch ) body and a corsage. Body was supposedly a US/EU size 'medium' - I wear a US size 8. When merchandise arriver after a fortnight , the body was nice but maximum a size small. When I emailed barenecessities.com to obtain my return shipping label I was told that shipping cost - from Germany, for a tiny parcel weighing not more than 200 gramm - would amount to almost 40 $ !! wheras the price of the item was only slightly above that (45 $). This is rip-off! Regular postage is around 7 $!! Unfortunately, I've already paid via PayPal, so I'm either loosing 40 $ or I keep an item that will only fit if I loose 30 pounds . UNHAPPY CUSTOMER

I ordered a bra and it was entirely too big. I used the shipping return label that came with the package. However, I never saw that I WOULD BE CHARGED A RETURN FEE. I filled out the exchange form and got charged a fee for exchanging and I still haven't received the new bra or the refund. Right now my account is potentially over drawn because of them. DO NOT ORDER FROM THEM!

I ordered two bras, some panties, and thigh highs from BareNecessities and then I checked reviews (glad I checked AFTER I ordered otherwise I may not have ordered due to all of the horrible comments). My order was shipped quickly and received BEFORE anticipated. The items I purchased fit very well and I will definitely be ordering again. Despite all of the negative comments on here, at least I can say my experience was FANTASTIC.

I have been pleased with this company, both in terms of the quality of the products they offer and the customer service they provide.

I placed an order for around $70 on December 14, 2015. The tracking information updated on December 22, 2015 to say it had been delivered. I was surprised, because I was initially really unhappy to find out that they'd shipped my order FedEx SmartPost. This usually means I'm going to be severely annoyed by the time I get my package. I don't see the point of SmartPost, the service is horrible and its basically USPS shipping anyway, so just take the stupid box to the post office! Anyway, I waited until the next day thinking maybe a neighbor had gotten it or it would show up the next day, but it wasn't there when I got home so I called the customer service line. The rep acted like she didn't believe me when I said it wasn't there, and after I finally assured her that I had waited a reasonable amount of time, had checked with my neighbors and all that, she opened an "investigation." I never did get any more information about who was investigating, but it seemed like it was maybe FedEx, since they said it would take 8 business days to get a response. Seriously? At least a week and a half before I am supposed to hear anything? So I waited like a week and emailed hoping something had been updated, but didn't get a response until I called (after the 24 hours they said it would take someone to email me back, btw) and asked if there were any updates to the status of my order. I was put off again, with the added bonus of the rep giving me the impression she thought I couldn't count, I assume because it hadn't been 8 business days yet. They said "up to" 8 business days, sorry for bothering you by asking for an update! Geeze, I'm so demanding. This was like 7 days after I first called, but it had only been 4 business days. I never got a response to the email, but to be fair maybe they updated my ticket when I spoke to a rep on the phone. That was last week, and I still haven't heard anything. Because of the holidays, they still have 2 of their ridiculous 8 business days to get in touch with me, but they have absolutely lost a customer. If the problem is that it takes their shipping service 8 days to figure out where a package is gone, I think they have bigger issues as a company than one lost order. I will NEVER order from Bare Necessities again, and I'm absolutely going to bring it up in every conversation I have about ordering women's clothes online. It should NOT take 12 days (and counting, because they still haven't done ANYTHING), to resolve an issue like this. I foresee a Paypal dispute in my future, which is about as exciting as the prospect of dental surgery. Edit: The day after I posted this review I was finally contacted by a BN rep. She told me GPS confirmed the package had been delivered to the wrong address, I was given the option of a full refund or to be sent the items from my order that were still in stock. I'd gotten some really good deals on 5 items I was really excited about, 4 of which are now out of stock. I asked to just get a refund. The rep also said she would attach a note to my account with a 10% off coupon and upgraded complimentary shipping, but I would have to call the customer service line to make the order and use the discount. I thanked her, but said I didn't think it would be necessary. 10% off is frankly negligible, and I have no faith in their shipping, complimentary or otherwise. I have NO desire to ever give this company money again. At least I should be getting a refund, although I paid with Paypal so I won't know for a while, I guess. Re: The response from Bare Necessities below. I had already reached out to BN 3 times before I posted this review. That's why I was on the internet venting my frustrations. If this issue had been resolved quickly and satisfactorily, I never would have written this. I order a lot of stuff online from a lot of places, and I honestly can't be bothered to throw a fit over every shipping mishap. They happen, and they can usually be dealt with quickly and easily. That I got frustrated enough to even write and post this means I will never be giving BN any of my money again, because I don't have any faith it won't be stolen. I have a hypothetical refund this time (it's still out in Paypal limbo), but there's no guarantee that next time the "shipping investigation" will come out in my favor. No, thank you.

Someone told me about Bare Necessities since they carry bigger sizes for bras. My order didn't take too long to ship. However, I immediately returned the bra I ordered since it was horrible. I used the label that was in the package (USPS Return Parcel Service, which is notoriously ridiculously slow and stupid); there was an option to call for them to email you a different label for faster shipping (UPS/Fedex I guess). But, I heard their customer service is horrendous so I opted for the provided label. Anyway, I can't even remember when I returned it, but I am certain it was at least a month ago. Still no refund. Nothing. $33 wasted. I put in the tracking # online and it didn't work. Some dumbass postal worker could have stole it, I have no idea. All I know is I'll never use their website again.

15 days and I still haven't gotten my order...