Bare NecessitiesReviews of barenecessities.com

I’m absolutely shocked at how Bare Necessities handles points. I had 9,000 points—$30 off—and added bras to my cart. I redeemed the points, then changed my mind before completing the purchase. You’d think unused points would be returned, right? Wrong. They said once points are redeemed, that’s it—even if I never placed the order. That is completely unethical and unfair. I could understand if points couldn’t be redeemed after a purchase—but I didn’t even buy anything! I spend a lot of money here, and I expect ethical treatment in return. Losing points like this over a change of mind is wrong on every level. I will leave a bad review and report this to the Better Business Bureau. If you want loyal customers, treat them fairly and ethically. I love your products, but I will take my money elsewhere because this is not how a business should treat customers. This isn’t me trying to take advantage—it’s me changing my mind, and I got completely screwed over.

I placed an order for a swimsuit top and bottom. Bare Necessities canceled the bottom without giving me the option to also cancel the top. Customer service said I would need to wait for the top to arrive and then return it. After receiving the top, I tried to return it, but now they say it is not returnable. What a scam! Updated on 12/29/25 - I have been given a full refund after sending another email to customer service. I guess persistence pays.

I’ve been buying from bare necessities for years . Recently I bought a bathing suit bottom and top from here and the bottom did not fit as expected. All I wanted to do was exchange it for a different bottom . They do not have an exchange policy so I opted for a credit They received my return but did not issue my credit voucher. After a couple weeks I called to follow up as I am in a situation that the bottom I need may go out of stock leaving me with just a top. After calling customer service I was informed that a few weeks ago they had a system update that has now delayed my credit voucher. They have my money, they have the merchandise and I have just a top . The customer service department said I should wait yet another 7-14 days for my credit voucher. Totally unacceptable. I will not be spending more money with them. Go to LASCANA . Nice bathing suits with no hassle.

I’ve also been waiting for my order for over 2 weeks. They claim that they ship in 1-3 business days. I was able to finally speak with someone by email after emailing them 5 times. They let me know that they are in the middle of a system update to merge with Shopify and that orders are shipping out now. They claim that any orders made after 09/25/2024 were affected by this and they started shipping out on 10/01/2024. They also stated that this was communicated in the confirmation email for my order. First of all, they did not communicate this information in the confirmation email. Second, why didn’t you tell the consumer this information so that we can make informed purchases? Had I known that you were in the middle of business issues, then I would number one, understand the delay and number two, maybe think twice about placing an order at this time. They aren’t being transparent. Lastly, why have deals and promotions around the time of a system update to make more people want to order and cause more conflict? Sounds like a shady business to me and they don’t care about you. It is all about the money that they currently have of mine but I have no product. *Update* Received a reply and they did cancel my order because it was “stuck” in the system and they gave me a refund. They even offered to give me free shipping if I wanted to reorder. I will change my rating since this was quickly rectified after my complaint but it was still an inconvenience.

Decent prices; good return policy. Main problem is the vauchers NEVER END UP in your emails. You are required to contact customer service during business hours to get help. The chat during off hours is to make you feel better, but they can't actually do anything. What this means effectivelly is you will easily miss a sale because you have to wait for 2 days to get help.

Edit: updated from 1 to 3 stars because company did reach out and refund me for my order. While I do wish I had these for vacation, I do appreciate them doing the right thing and responding the following day. First review: Please read the negative reviews. I ordered two (expensive) swim tops for vacation. Their website clearly states that if orders are placed before 3pm EST they will ship the same day. I placed my order prior to 3 AND paid for 2 day shipping so that it would arrive in time. Had I known that they would not even send it out until the following evening I would not have placed the order at all OR I could have paid to overnight the order. I contacted them via chat and they claimed they are told a 12pm cutoff for shipping and didn’t know about the 3pm cutoff (which is currently posted on their website and which others have also complained the company has disregarded). They then told me they would waive the $5 return fee. HA! When the company is at fault, this is terrible customer service. I do not have swimsuits for the beach and will not need them since they will be arriving while I’m on vacation. I asked them to return to sender and they said they would have customer service reach out and immediately ended the chat. I will not be home when this is delivered because I will be on vacation and will not be able to return them for weeks. In the meantime, the company has my money and I do not have those funds to purchase new swimsuits. I’ll be disputing the funds with my bank and contacting BBB. Do NOT support this company and please believe the negative reviews. They will blame delayed shipping on carrier delays but when this seems to happen frequently in complaints and I can see when the package label was created, this is not true.

They have a great selection but do not expect your shipping to go as planned. I ordered a bra. It was on backorder and would be shipped to me in 2-3 weeks. That was fine. It told me that when it was in my cart. What was not fine was that when 3 weeks passed they told be it would be ANOTHER 3 weeks. I need that white bra but I need it before then. Sure, I didn’t have to pay for it but I got it on a flash sale. Now I will have to pay twice as much to get a good white bra before then.... Basically, if you need something before a certain date, make sure that date is at least 2 months away.(UPDATE: They have contacted me to try and find a way to help and for that I gave them one more star; however, the fact still remains that I need a white bra in a week and them not updating me on the new shipment date has left me with less time than I would have liked to have.)

Cool shopping experience. Slow shipping. Company can take up to three days to ship an order. Others are at my door in that time. Average company that could be great.