EDIT: the company reached out to me (see their response) and said the first rep was wrong. They have refunded my order, and were very nice about it. As such, I’m changing my rating from 1-star to 4-star.
First order, awesome. Second order, they accepted the order, have already sent marketing emails to get me to purchase more, but they haven't shipped my order after 11 days. I chatted into customer support today and find out it's going to be another 3-4 weeks before they ship it due to a warehouse transition. So I asked them to cancel the order and they refused. Note that they've already completely charged (not just authorized) my credit card. Unacceptable. The only thing I can do about it is leave a bad review, and I guess go without new bras for another month or more.
Response from Bare NecessitiesApr 3, 2026
Hello Susan! I have reached out to you through email. I believe that the representative you spoke to may have given you incorrect information. I am happy to help you resolve this situation.
MB
mic B.
Not enough support but found a solution
Wish I could attach a photo of what I purchased. I've been surching for months for something that actually fit. I purchased a 2 piece bathing suit. 32g fit perfect but unfortunately not enough support. Solution bought waterproof braswim cups from Amazon and sewed them in place. Perfection. The bottoms was midrise and was perfect also. Hit just below the belly button. Couldn't be happier. If I didn't have to add my own cups for support it would have been a 5 star.
YM
Yasmin M.
My first try
My first try, I only received a partial shipment of my order, when I contacted bare necessities they didn’t make it right, although what I ordered had sold out they did send a replacement that I like even more thank you for backing up your products and standing behind your company. I will be ordering again.!
BK
Bre K.
Placed order on the 29th, still not shipped -Update- issues with site update
*UPDATE***
Updating my review to 4 stars. 5 stars for customer service, 4 stars because their system is being funky, which I do understand is difficult for e-commerce but, it's important to communicate when issues arise. Thank you to Brandi who was able to provide me with my tracking number quickly and thankfully my order is actually arriving today. ****
Placed order on the 29th. None of the items were out of stock. Have submitted 2 contact forms since to ask when they plan on shipping. No response. Not shipped yet.
Now I have wait 30 days to dispute the charges with shoppay because they aren't communicating or fulfilling my order. Really wish I had a size that was easier to find in person so I didn't have to resort to using online sites.
Response from Bare NecessitiesOct 8, 2024
Thank you for providing your order number! I apologize for the lack of communication, but I do have good news! Your order did ship and it is in transit to you. I will send you the tracking information via private email.
AS
April S.
AKello is who everyone needs to talk to
The site was hard to deal with in my case since I have had so much trouble getting a correct fit. Speaking on the phone to AKello was amazing. I felt like she listened and worked with me to understand my needs. I am excited to see what she put together for me to look at and order from!
Response from Bare NecessitiesMay 5, 2022
Thank you so much for your feedback and kind words about our rep Akello. It is truly our pleasure to have the opportunity to assist our customers and be able to listen to and understand any issues they are experiencing to then come up with a solution that works best for each individual. We pride ourselves on our knowledge and ability to problem solve in every unique instance. We hope her suggestions worked out perfectly for you! We appreciate your loyal patronage, and we hope you will return to shop with us again soon.
BM
Britt M.
Bare Necessities problem - vendor refunded my purchase
I ordered several items from Bare Necessities. I had planned to pay with PayPal in dollars, but they automatically changed the prices to show up in my local currency, so I had to use my credit card.
At the checkout, they added taxes, which is okay. I don't like surprises.
But then after a few days, I got the first bad surprise. An email from a company called APG Ecommerce claimed to collect taxes for my order and wanted my ID number. They asked for an amount in British Pounds, not my local currency.
I wrote and asked Bare Necessities to cancel my order. They received my email, but I learned later that they by mistake deleted it without replying.
Then I received a notice that said my order was shipped.
By then I feared that my 689 NIS (around $213) was lost, because I would not pay taxes a second time, and my order had not been cancelled. So I wrote again to Bare Necessities.
This time they replied the following day. They deeply regretted my bad experience, and they didn't understand why the carrier could charge any additional taxes. They refunded my payment and offered that I could keep the order as a token of their appreciation of my business. I will not accept this, though, and the order will be automatically returned (unless the carrier doesn't do that, I don't know).
Anyway, Bare Necessities managed to turn around the experience from a bad one to an okay one. They did what they could to fix the problem.
Still, it seems that if you order from Israel then the carrier will claim the taxes again (with their fees for doing so) and in GBP, not NIS. This may be a local problem for Israel, I don't know.
Response from Bare NecessitiesSep 21, 2021
Thank you for taking the time to share your feedback about your recent experience when shopping on our site. We sincerely apologize that we do not have any additional control over the duties that are imposed with international orders. There is a third party company that handles all billing of international orders, and unfortunately it is a circumstance completely beyond our control. We are glad that the representative who assisted you offered to attempt to rectify the situation to the best of our ability. We do appreciate your understanding, and hope to have the opportunity to assist you again in the future.
DC
Donna C.
Shipping takes forever
Complained about a slow delivery. They got back to me soon and it’s okay
Response from Bare NecessitiesFeb 24, 2021
Thank you for reaching out to let us know about the issue with the shipping of your order. We just took a look into the status and see that you just placed this order today. We do offer expedited shipping options if you need your order delivered via a quicker method, but you had selected Standard Shipping during the checkout process which does quote 5-7 business days and is delivered by US Postal Service. When delivering to a PO Box as your order is, this is the only method available since other carriers are unable to deliver to PO Boxes, as we are sure you are aware. In addition, deliveries to the shipping address you had selected have been impacted by extreme weather conditions in the area. Upon reviewing the tracking information for your parcel, however, we are pleased to inform you that it does show the expected delivery date is Monday, March 1st - which is less than one week away, not the two weeks as stated above. Based on this information, we do hope that you will consider editing your review - and we also hope that if there is anything we can do to assist you with your future orders, that you will reach out to our Customer Service Team, as we would be happy to offer upgraded shipping to you as a courtesy. It is our desire to ensure your complete satisfaction with every experience with our site! We appreciate your understanding and your loyal patronage!
SS
Sue S.
Bare necessities returns
I ordered 3 different bras. 2 bras were good and fit correctly. The 3rd bra took over a month to arrive and didn't fit correctly. When I called customer service to return the bra,the representative was curt and would not listen to me and made the return very difficult. Their product may be ok just hope you don't have to return it. After receiving their response, the company is making everything right and I will do business with them in the future.
Response from Bare NecessitiesAug 28, 2020
Thank you for providing your valuable feedback regarding your recent experience. We are so sorry to hear that you encountered an issue when needing to return an item. Upon review of your order, I see that we waived your return shipping fee so that you would not incur any cost to return your garment to us, and that we also provided you with a physical copy of your return label to facilitate the process of shipping your parcel back. We sincerely apologize if there was something we could have done to make this transaction even more seamless, and will strive to provide you with the outstanding service you expect and deserve in the future. We hope that you will return to Bare Necessities again soon so that we may make every effort to ensure your complete satisfaction.
