Bare NecessitiesReviews of barenecessities.com

Last week I ordered 85 dollars worth of bras I was very excited to get them so I went ahead and paid for 3-5 day shipping the only problem is I have an email from ups saying my order was delivered to my front door on December fourth which is within the 3-5 days except I don't have my order there has been nothing from them never got my bras nothing. I haven't called them yet and after reading these reviews I am really worried they're not going to help.

Bare Necessity needs to step up their game with customer service. I was just about to start adding things to the cart until these reviewers saved me the pain. It pays to check reviews.

My order never arrived, they still charged for it. Terribly customer service. Thiefs

Bare Necessities......I have been waiting since May 20 for a bra order. 4 all were on back order.. then 1 was sent...2 weeks later...another....still 2 are missing. I called 2 weeks ago and was told they were processing. Today I called...they are still processing. I went ahead and canceled the order. When I asked her to please cancel the order as I will just order from another site, she said, "I already did.., they are canceled" and hung up. Not realizing she hung up, I said, "thank you," and that is when I heard the rapid busy tone that one gets when a call has been disconnected. Your customer service stinks. I should have read these reviews before ordering to save me the aggravation of dealing with lousy customer service. What concerns me is that this is ongoing...so who is dropping the ball here on improving this? Hanes One Place needs competition but you aren't there yet. You have lots of work to do. My order number? BN14641601 Check it out....And while typing this? I remember this happened to me a couple of years ago...so, uh oh...no changes.

Long time customer of BN. Ordered nearly $2500 worth of items a month ago. Haven't received it. I have had to call FedEx and USPS myself and open up cases. Today after my 12th contact to BN they claimed they JUST called FedEx and opened up a case. Then claimed they contacted USPS and it is enroute to me. All lies. Each and every call they claim there is nothing they can do as they are only order takers, but a supervisor will call me the next day. That never happens. Today I was told it would be at the supervisor's earliest convenience and that there is only 1 supervisor and today is her day off. It is a fiasco. Weeks ago, when it first became obvious they were not going to ship the package to me, I requested a new shipment. They would check into doing that and call me back. That also never happened. I asked for my credit card to be credited the amount of goods purchased and not received with no intention of correcting this. Again, they would ask and get back with me. They claim it has taken weeks to try to investigate the location of my package which is available online to anyone with my tracking number. I requested that I place a new order for them with what I had ordered if it was still available and they can just apply the credit. They don't know how to do this. I will most definitely be taking my future business elsewhere and will tell those that I have shared their site with to do no further business here.

I ordered 3 bras. All terrible. I had to pay $6.95 to return. Then I foolishly ordered 2 new bras and received them. They were good but it cost $5.00 to ship. That's $11.95. I will never buy from them again.

I ordered a very nice Hanro Bra w/camisole ($86!) in late December of 2014, only about 5 months ago. A small, fixed, metal ring attaches the front of the strap to the back; it broke and there's no way to use the item now (no slide clip, etc. to re-attach the strap). I called customer service to see if I could send the item back (I LOVE it) to have it fixed or have them replace it and was told (Janae) their items are meant to last 6 mos- 1 year (REALLY??!!) and it was almost 6 months so NO, they would not help me. WOW! Not customer experience in my opinion. When I asked to speak to a Supervisor (Yasmine) I was told she was not available, but I could leave a message for a call back. I have not heard back. I placed the call this morning and it's now 4:20pm. I'm very disappointed and would NOT use Bare Necessities again unless they resolve my issue.

I ordered 2 bras and some leggings online from Bare Necessities. I had done extensive research on what bra would fit me and they carried it. The first bra fit perfectly but the attachment broke after wearing it 3 times. (Le Mystere ($62). STRIKE ONE. I called to speak with someone regarding a return and was told that someone else would get back to me. 3 days later I got a call back. 3 DAYS LATER! I couldn't believe it took that long. STRIKE TWO. When I told the customer service rep that it broke, they actually told me "that isn't possible". I assured her that I was actually very happy with the product the 3 times I wore it and that it fit perfectly but I was really unhappy it broke and asked how I could return it and get a new one. She was extremely rude and very condescending. STRIKE THREE After many protests from the rep that I must have done something to the bra to break it, (i didn't) i was told they would send me back a return slip and she would waive the return fee, like that was a big favor. STRIKE FOUR They also told me that they'd have to get the returned item in order to credit my account or then send me out a new one. That return slip never came after a month. STRIKE FIVE. I called back and asked why it hadn't come and they assured me that they would be sending it. (Not sure why i had to have three phone calls to return a bra). I decided NOT to reorder from them and find another bra elsewhere since I don't want to give my money to this company that does not know how to train their sales reps. With the second bra I ordered online in my same original order, I was sent an email 2 days later saying it was on backorder and would come in a month. 2 MONTHS LATER, I got a second email saying it was now out of stock. STRIKE SIX!!!!! Totally frustrating company. Bad customer service. And if they don't expect items to be in-stock, they shouldn't even be on the website to order. I wasted 2 months waiting for this bra before ordering a great sports bra from Nike that had awesome customer service. I will never order from Bare Necessities again and I will tell everyone I know about my experience. Hey Bare Necessities CEO, take a lesson from Zappo's or Amazon and learn about customer service.