I ordered four items from their swim clearance on June 6th. Two different sets of matching top and bottom. Three of the four items arrived on time and correct. The fourth item showed that it was shipping separately. After receiving zero updates, I chatted with customer service on June 17th. It took a while to connect with an agent. Once I did, I was refunded the amount for my single item, as they no longer had the item in stock. I asked to refund the matching item as well, as I couldn't wear half a bikini. I was given a gift card code for the cost of my unusable item instead of a full refund. While the outcome was okay, I was annoyed that I had to reach out to them for an update. What would have happened if I had not contacted them? Would they have kept my money?
JA
janice
Literally just other brands bras with tags
Literally just other brands bras. They don’t make anything. Still had the tags on for Wausau etc. Awful. Straight to return. Waste of money.
Response from Bare NecessitiesAug 26, 2025
I apologize for any miscommunication. Bare Necessities has been an online retail store since 1998. We have always carried global brands such as Wacoal, Panache, Fantasie, Elomi, etc.... We also created exclusive private label brands such as Birdsong, Bare, Reveal, and Camio Mio. Customers are able to purchase many brands and sizes on our site.
HH
Heidi H.
Lousy website, policies, and products, but good customer service?
I had a fit consultation and they recommended a product they didn't have. So I ordered a similar product in a size larger because I don't like to feel suffocated. I had trouble keeping track of the order information email because they sent me so many sales emails after that. I did eventually find the order confirmation emails. The bras I received were way too small. The returns process was confusing and they had a policy where I had to order more stuff just to not pay a fee for returning the things that didn't fit. The return label was just something that appeared on their website and not in a printable format. To print it I had to screenshot it and print the screenshot. The post office couldn't scan that. They also say there's an undisclosed financial penalty for not returning the items fast enough.
They have good customer service. They said they would give me free return shipping. They didn't say whether they would waive the fee for returning the items. They also offered to mail me a shipping label since I am not able to print theirs. They offered that before I even told them I had that problem, which means other customers must have had that problem before me.
Dealing with the website is awful and the sizing and fitting are terrible and their return policies make me want to limit myself to Amazon for all future bra purchases online. But their customer service seems OK. Maybe I can at least not lose too much money or too much more time to this.
Response from Bare NecessitiesNov 28, 2023
Thank you for providing us with your feedback. We are so sorry to hear that you have experienced some frustration with your orders. It is never our intention to cause any confusion or inconvenience, so we would love to assist you in getting your orders straightened out. In review, we see that you have placed a few orders with us and that you have already spoken with a representative to initiate your returns. Someone will be reaching out to you again shortly to discuss your orders in further detail in an effort to assist with the next steps. We hope that we can make things right and that you will consider shopping with us again!
RC
Rialda C.
My order still isn’t shipped.
My order still isn’t shipped.
Response from Bare NecessitiesOct 18, 2023
Thank you for your review! We are so sorry to hear that your order has not yet been shipped. We have reviewed your order details and see that your order is still within the 3-5 business days processing time (6-10 business days total shipping timeframe) quoted, as it is shipping internationally and does take some additional time to clear through customs.
Please note that you will never be charged until your order ships. If for any reason your order will not be arriving to you before the time you need it and you would like to cancel your order instead, please be sure to follow up with us at [email protected] and one of our Customer Service Representatives would be happy to assist you. Should you decide to leave your order open, we will notify you by email as soon as it ships out!
We are so sorry for any inconvenience you may have experienced and are here to help in any way that we can.
JS
Jennifer S.
Extreme delay in shipping
Past orders from Bare Necessities have been good which is why I’m not giving them 1 star. But this past order has been ridiculous. In January I ordered 3 bras which have yet to be shipped. It’s March 4th now! I just received an email that the estimated shipping date has been changed again to April 4th! I understand if a product gets held up in transit, but an almost 3 month delay in even beginning the shipping process is outrageous.
Response from Bare NecessitiesMar 6, 2023
Thank you for your valuable feedback! We are so sorry for any inconvenience the delays in shipping your backordered product to you has caused. Although at times we are at the mercy of the vendors in regards to inventory-related shipping delays, we truly hope your confidence in our site will last and that Bare Necessities will continue to be your preferred retailer for your future intimate apparel needs. We will be reaching out to you directly via phone and email to discuss your order in further detail. We sincerely apologize and hope we can make things right!
BC
Beth C.
Not happy with return…
I read the reviews of the bras and kept seeing people say order a size smaller than what you need...bad advice. too small.
I was excited that they were so good about returns until i went to process my return and they deduct the shipping label from the return price. Such bs.
Response from Bare NecessitiesJul 3, 2020
Thank you for sharing your feedback with us regarding the fit of the style that you had recently purchased. We regret to hear that this garment did not provide you with the comfort you deserve, and we would appreciate the opportunity to assist you so that we can get you into something that will be a perfect fit! We are absolutely willing to accept returns and don't want you to be stuck with something that you aren't satisfied with. The $5 return shipping fee is competitive among e-commerce retailers, and is only deducted if using our prepaid FedEx return label. Anyone who does not wish to have the return shipping fee deducted from their refund is welcome to arrange for their own shipping method, in which case there is no return fee at all. That said, I have taken the liberty of waiving your return shipping fee so that you will not incur any cost to return this garment to us. You can disregard where it stated that the $5 return shipping fee will be deducted, because your order has been noted accordingly, and you will receive a full refund when our warehouse staff processes your return parcel. We sincerely apologize for any inconvenience, and we do hope that you will return to Bare Necessities again soon so that we may have the pleasure of assisting you with your intimate apparel needs in the near future.
CV
Camille V.
Won't shop anymore
Quality of the items is surprisingly poor. Sewing defects are not acceptable for a company that sells women's Lingerie, Bras, Panties, Swim, Shapewear & More. Customer service doesn't respond to customer complaints, not in 48 hr not in 96. My negative reviews weren't posted. Huge carbon foot print since 2 pieces of paper needs to be printed in order to return an item. Customer has to pay shipping cost to return a defective item.
Response from Bare NecessitiesMay 13, 2020
We are so sorry to hear that you were not satisfied with the items you had received. We would have been happy to assist you with any merchandise that did not meet or exceed your expectations, and wanted to reach out to you personally to try to accommodate you, but I do not see any order for you in our system, nor do we have any correspondence that was received from you, so I'm not sure if you posted your review for the correct retailer. As far as sewing defects, all of the garments that we sell come directly from the manufacturer, but if defects are called to our attention, we promptly facilitate communication with the brand representative that produced that item so that we can ensure our customer receives a replacement in perfect condition. Our Customer Service Team does promptly respond to all inquiries in the order they are received and maintains a quicker response time than most retailers in the industry. We post ALL reviews - whether they are positive or negative - that our customers share on the corresponding product pages, with the exception of any reviews that contain profanity. As far as sustainability efforts, we recently launched an initiative for precisely this reason and ceased including any paperwork with outbound shipments so as to reduce paper waste. This way, only those who need to make a return will need to print out one sheet of paper to enclose so we know what items are being returned, and the other printed page is merely a return label, which also helped us pass along cost savings to our customers since we do not have to pay for printed return labels for every parcel. In the event that a customer receives a defective item, we recommend contacting our Customer Service Team so that we can assist with courtesy returns, since we stand behind our merchandise and would not want a customer to incur return shipping cost for a defective item. We hope that if you do shop with Bare Necessities again in the future, that we will have the opportunity to assist you so that we can provide you with the outstanding level of service we strive to deliver to each and every customer who shops on our site.
KE
Kennedytoo
Exchanges not always exempt from return shipping fee
I was really frustrated with their return policy. I've ordered from them several times in the past but it had always been brands I was sure of the fit in. I decided to order a different brand from them and even checked their return policy to make sure that I wasn't going to end up stuck with paying return fees. The policies says you won't be charged return shipping if you do an exchange. However, you cannot use promotions (including current sales if not in effect when your return reaches them) for the exchange (including if you used a discount in the first place). The parenthetical information comes from a phone call with one of their customer service representatives. As such, I got stuck paying their $6.95 fee. I'll probably order from them again, but won't be trying new brands with them. Really disappointed because I was pretty happy with them before this experience.
Response from Bare NecessitiesJan 11, 2019
We regret to hear that you experienced some frustration when returning an item you had purchased from our site. It is of paramount importance to us to ensure that our customers are satisfied with not only the items they purchase, but also if they should need to return something that isn't a perfect fit. We sincerely apologize if the representative you spoke with did not honor a promotion that you were entitled to, and we would appreciate the opportunity to rectify this situation. We will reimburse you for the amount of the return shipping fee, and would be happy to place a new order for the alternate item you would like and will apply the promotion that was in effect at the time of your original purchase, and will expedite the shipping to you as well. Please contact our Customer Service Department at your convenience at 1-877-728-9272 so that we may have the pleasure of assisting you. We look forward to speaking with you soon!
