Bare NecessitiesReviews of barenecessities.com

Response from Bare NecessitiesDec 12, 2019

We regret to hear that the garment you purchased was inaccurately sized and you needed to return what you had ordered. Unfortunately, there is sometimes a degree of variance in sizing across brands, but we would be happy to assist you in selecting the appropriate size in any of the styles we offer on our site. Please feel free to contact our Customer Service Department to speak with one of our Bra Fit Experts at 1-877-728-9272 from Monday through Wednesday 8:30 a.m. – 9:30 PM Eastern Standard Time and Thursday through Saturday 8:30 a.m. – 6:00 p.m. Eastern Standard Time.

Response from Bare NecessitiesDec 12, 2019

We sincerely apologize for any issue you experienced with your recent order. We regret to hear that you received a faulty product, and certainly don't want you to have to incur shipping costs in this instance. We attempted to locate an order that you might be referencing, but don't see any order in our system for you. If you still require any assistance with your exchange or refund, please contact our Customer Service Team at 1-877-728-9272 at your convenience. We never try to manipulate our customers in any way, and would appreciate the opportunity to rectify this situation.

Response from Bare NecessitiesDec 12, 2019

Thank you so much for taking the time to provide us with this positive feedback. We are so thrilled that you were satisfied with the shipping of your order and the quality of our products - and especially that you were pleased with the service you received from our Customer Service Team! Ashley will be recognized for providing you with the superior level of service you deserve, and we are already looking forward to assisting you again in the near future. Our team of style and fit experts would appreciate the opportunity to review your measurements with you and help you make another selection from the fabulous assortment of intimate apparel that we have to offer!

Response from Bare NecessitiesOct 18, 2019

We are so sorry to hear that you were not satisfied with the quality of the specific garment that you purchased. Trustpilot is generally utilized for the purpose of providing feedback about retailers and the service they provide, as opposed to the fit or quality of a particular item that is purchased. Your opinion is valuable to us, however, which is why we offer all of our customers the option to leave product reviews on our site. This feature enables customers to provide insight for other individuals considering making a purchase of a style that may prove helpful in the process of shopping for intimate apparel. We would recommend that if you ever have an issue with an item that you purchase on our site that you simply contact our Customer Service Team at 1-(877)-728-9272 so that we can assist you with providing a solution. We go above and beyond to provide satisfaction to each and every one of our customers, and would appreciate the opportunity to assist you with making a selection that you will absolutely love from that vast assortment of intimate apparel that we have to offer at Bare Necessities.

Response from Bare NecessitiesOct 17, 2019

Thank you for taking the opportunity to let us know that you were so pleased with the service you received during your recent transaction with Bare Necessities. It is of utmost importance to us to go above and beyond to provide our customers with the superior level of service they deserve. This is sometimes even more crucial if there is an issue that occurs with the delivery process, and we are so thrilled that you found our representatives to be helpful and that they communicated with you in a professional and efficient manner. We are thankful for you as well - it's loyal patrons like yourself that motivate us to strive to continue to exceed the expectations of our customers!

Response from Bare NecessitiesOct 17, 2019

Thank you for taking the time to provide this positive feedback about your recent experience when shopping with Bare Necessities. Although we regret to hear that you had an issue with the initial delivery of your order, we are so happy that the situation was able to be rectified to your satisfaction and that the representative who assisted you delivered the outstanding level of service that you deserve! We strive to provide each and every one of our customers with excellent service, and we look forward to having the pleasure of assisting you again in the near future!

Response from Bare NecessitiesOct 17, 2019

We sincerely regret to hear that the swim top you had purchased did not fit well and that you had difficulty with receiving credit for this item when attempting to return it to us. Since this review does not provide us with information pertaining to your specific order, we cannot research exactly what transpired with the return parcel, but would encourage you to contact our Customer Service Department so that our supervisor can look into this matter further. Providing the highest possible level of service IS our priority at all times, and we certainly don't want our customers to experience frustration when making a purchase, or if they should need to return a garment that is not a perfect fit. We do have procedures in place that should prevent this type of issue from occurring, and we would appreciate the attempt to rectify the situation for you. Please feel free to contact our Customer Service Team at 1-(877)-728-9272 from Monday through Wednesday 8:30 a.m. – 9:30 PM Eastern Standard Time and Thursday through Saturday 8:30 a.m. – 5:30 p.m. Eastern Standard Time so that we may have the pleasure of assisting you.

Response from Bare NecessitiesOct 17, 2019

We sincerely regret to hear that there had been an issue with the shipping of your recent Bare Necessities order. Upon researching your specific order, we did ship the items out immediately, and we are deeply upset that it appears the parcel had been lost in transit by FedEx. We were fully transparent with you when you contacted our Customer Service Department and explained the situation in detail, and we are so sorry that the items you had wanted were not able to reach you before you left on your trip. You have been fully refunded for both the price of the merchandise that you had ordered, as well as the shipping cost since, unfortunately, the items did not arrive to you in advance of your travels. As an accommodation for any inconvenience, a supervisor had also sent you a voucher that will be valid towards a future purchase on our site. We hope that you will be able to utilize this to make another selection in the near future from the vast selection of intimate apparel we have to offer. If there is anything else we can do to assist you, please feel free to contact our Customer Service Team at 1-(877)-728-9272. We hope to have the pleasure of speaking with you soon!