Banfield Pet HospitalReviews of banfield.com

DO NOT USE BANFIELD IF YOU DO NOT WANT TO BE IN A CONTRACT! You pay a monthly fee for you wellness plan. But they pride themselves for if you need a visit in between your two visits a year you can get in and don't have to pay the office visit and only pay for test/prescriptions. IF THEY HAD APPOINTMNETS AVALIABLE. They are called Banfield Pet Hospital. You would think having "Hospital" that they would at least have a handful of appointments available/blocked out for same day emergencies/unplanned issues that come up. My dog ate our salmon dinner (never having eaten anything defrosting from the sink before) and I immediately called and the lady that answered said "Oh I don't know. I would suggest going to the hospital." At that point I was just looking for information. After having called the Clackamas VCA they gave me good info but unfortunately said I just need to watch our dog and symptoms may not show for 5-10 days. Today he started acting off, but not showing the top common symptoms listed but I called to see if I can at least get him in just to make sure he's ok or bring in a fresh fecal sample. (I know exactly what its from if anything showed up in his stool, and I've already called them once about the issue, not like it was new.) They said no we don't have any appointments we suggest you take them to the hospital. Like seriously, WHAT DO I PAY FOR? Then I find a place that will take him tomorrow at 3:00pm, that is not a hospital where I will pay an arm an a leg. After further research and reviews and pricing other places, Banfield is a rip off. Especially if you do not have things that come up often. (Usually we don't) I cancelled our dogs plan (luckily in time) but go to cancel my cats plan and they will not let me cancel until I pay the whole years worth. She was seen right after our plan renewed, so I understood that there is 2 visits a year. I understood if I needed to pay threw January to cover that one visit that was right after our plan renewed, but they said no. I have to keep the plan for the whole year I pay annually 350 something, and that 1 visit was 400 something. WHAT!!!!! I could get cheaper services at a vet clinic else where for that one visit. They should be called Banfield Pet Clinic NOT HOSPITAL! Please know what your paying for before you sign up! Do research on other clinics and fee pricing sheet with office visit 2 a year for a 3 year old dog, and what you would pay monthly at Banfield.

You cannot cancel. If your dog passes away, you still owe the rest of the payments. Hundreds of dollars. So sorry you’re dog died but you’re locked in. Terrible customer service as well. I spoke with Debra at Banfield and she was SO rude and matter-of-fact. No empathy. Just “hey we will send you to collections.”

Adopted a new 8 week old kitten. A couple of days later it had diarrhea, so took it to Banfield veterinary services. One of the techs said I should get the wellness plan from them to save a lot of money. Well it does not save you any money! They had my kitten for the whole day. They did a fecal test and a exam. The fecal test was negative and the exam was good. Gave the kitten a deworm, an antibiotic and anti diarrhea meds. Told me to give the kitten a gastrointestinal kitten food. Vet said bring him back in one week. Second appointment had the kitten all day again. Did another fecal exam that was negitive and this time said the kitten had something in his ear. Should have caught this in the first exam! Vet gave the kitten more antibiotics, anti diarrhea, ear drops and of all things a rabies vaccination. Why would you give a rabies vecination at this time? Simple for the money. This time I asked what was wrong with the kitten, the vet said it has a sensitive tummy. 4 days later the kitten died! From what I am understanding from a couple of other vets in the area, the kitten should have never been give all those meds at that kitten's age. Here is the thing! I was told nothing would be done to the kitten until I was contacted first! That never happened! Contacted the vet about the kitten dying, she said that was unfortunate! Simply put the vets and techs at Banfield must work on commission like at a used car lot. The y don't care about you or your pet! Please for the love of God don't take your pets to a Banfield Hospital! Very good chance my kitten Boots would still be alive today! I did reach out to the corprate office. They told me to contact the vet at the Banfield hospital. UPDATE..... After posting this review banfield asked me to contact them. I did contact them through facebook, and explained the issue with banfield customer affairs. After a couple of days of back and forth chats, banfirld said someone would contact me in 3 business days. Well those 3 days have passed with no contact. Its a fact that they had no intentions of trying to resolve the issue! It was just more lies and deceiving the people! I plan on releasing a youtube video in memory of my kitten Boots. I we update it after I am done with it.

What is the point of anyone paying for banfield “insurance”’ if pets are only getting vaccinated but your paying what’s equal to an operation. Might as well pay $50 per vaccine at a local vet. Additionally there’s NEVER any appointments available when I call you have to wait weeks or drive 40+ minutes to one that does have availability. I am trying to cancel my services after only having it for about 4 months for 2 pets. To cancel I’m required to pay the remaining 12 months balance which together is equal to $1100+. They state it’s for hospital services rendered. My pets each received 5 vaccines, that’s all. I even had to pay a non discounted price on the heartworm meds which I found MUCH cheaper somewhere else! Don’t waste your time or money with banfield!

They want to charge $1000-$2000 for dental extractions, on top of the wellness plan I paid for that was $622.00. I called around to other dog dentists, they said that was outrageous. SCAM. I am demanding refund via my credit card company.

Paid over 400 dollars (with my wellness plan) to have my 14.5 year old dog euthanized, then was told I will just have to keep paying 65 dollars a month until the year is up. Just what any pet owner needs, a monthly reminder/auto payment for your pet that is gone. It's difficult enough to get an appointment and they're telling me my 2 visits this year normally cost 800 dollars whereas one was a yearly check up covered in the plan, and the other was a nothing appointment. I will never spend another dime here once my plan is up.

Our dog is enrolled in the wellness plan. She has been scheduled for spayed for the last 4 or 5 visits. The hospital keeps on postponing the procedure for one reason to another. First, our dog isnt calmed down. So they gave us prescription drug, then second visit they postponed again because prescription was not enough, then the third because they simply had too many clients and our dogs’ bark upsets the other dogs, then we had to re-sched again bec the doctor would be late in coming and they needed to inject something to our dog that only a vet can do. Everytime we get cancelled we had to wait two weeks to a month for the next appointment. I raised my concern that our dog is becoming old enough that she might get her period soon. Then finally we got scheduled on October 9, but then because our dog is already in heat the vet said they will charge another 75USD and that the procedure will cause MORE PAIN and would make recover a little longer. At the worst I never had the chance to speak to our vet since our dogs wellness enrollment last March 2021. Only front desk personnel would give us instructions and explain to us the procedure. What kind of pet owner would allow their dog to go thru extra pain right? In the end, we rescheduled AGAIN and we were told to call them as soon as her period ends. THEN THEY WILL SCHEDULE spaying after three weeks. While this is happening we are being billed $49USD for prevention and wellness which our dog didn’t get. Obviously because she didn’t got spayed ahead of her period. At worst they wont give her a pawdicure nor look at her state when she visited the vet. I hope the somebody from the state licensing office can address this issue, especially that their company has been billing us clients regularly every month despite not looking after our dog. This constitute breach of contract. (This is the service from Banfield Thompson Lane, near Vanderbilt).

The marketing is not what it seems. If you try to cancel from inadequate service, they will still make you pay the year out in full. It is a scam without very good veterinary service. They will try to charge you for tests when your animal does not need them or do procedures like nail clipping and try to charge you without asking you in the first place. The vets will also pressure you into getting the optimum wellness plan and make you seem like a bad “dog mom” if you don’t sign up for it. Completely dissatisfied with my experience. It’s a scam.