Banfield Pet HospitalReviews of banfield.com

We signed up for a one year plan with Banfield, which made sense for our cat for that first year, however, they failed to disclose that we would be re-enrolled the next year. We just found out that we have been paying for a service that we haven’t not been using for a full year. Run far away from this place and whatever you do, do not get on their yearly pet plan. So disappointed with this company and their poor ethics. They also had a lot of scheduling issues and twice I brought my pet in only for them to tell me it was for a different day or I didn’t have an appointment, when I had previously called and made an appointment.

Banfield does not care about your pet. The put quantity over quality. Their veterinarians are not very qualified, they will try to sell you another service or product. They don't know much about what they are doing and pretend to be specialists. My dog had to be 3 days and nights in a hospital at the PetER because a Banfield veterinarian could not see he was having a heart congestive failure and she said my dog was nervous for being there. She refused to give a referral to take him to the PetER and 5 days later he had his tongue blue and was lacking oxygen. They don't accept criticism and they retaliate against you if you complain about one of their people. I would give them a 0 if that were an option. Please, take your dog somewhere else. It's a corporation driven by money. Do yourself and your pet a favor: look for competente, caring and knowledgeable veterinarians somewhere else.

Is it just me or is it a instant turn off when you call to ask about pricing and they tell you that they are unable to advise even base pricing until after they provide the service. Uhh yeah ok... just made me select another vet. Looks like you lost out on 2 cat patients.

I have the Banfield plan for about a year and I can assure it is not worth it. If your dog gets ill, you can never find an appointment in the next days since they are always booked out for weeks. In addition, I don't think they treat the pets very well since my dog loved going to the previous vet, but it is terrified of the Banfield (Maple Grove, MN location). They drag him in not nicely while in the previous vet they would give him treats and be nice to him. In addition, for everything they do there is always an extra charge, so you always have to pay twice. Also if your dog needs any medicine, they have super high prices compared to other places and if you ask to buy for example on chewy pharmacy they will take a very long time to approve the purchase while your dog is ill (even when I called multiple times to ask for them to approve).

I have been enrolled in the Banfield Wellness plan for my pet for 8 years. During this time the price has regularly increased and I have never been able to get an appointment when my pet has been ill. I have always had to go to another vet. I finally decided to cancel and have discovered that I have to pay to get out of the plan. I foolishly assumed that after all of this time I could cancel at any time. Beware of this plan. I will say the people were always nice but so are the people at the vet's office that I have to use when my pet is ill!! I will cancel at the end of the yearly period and it better be free!! I have already notified of my intent to cancel then.

Teeth cleaning- went into $1,400 of debt after they charged me for “extractions” when the teeth naturally fell out from cleaning that was covered in my plan. I went to this location for years, they seemed like the best option at the time and the wellness plan had rolled out and looked like a good deal. My last visit to them was when my small, older dog had to go in for a teeth cleaning (I did this every year). However the vet that did it called to tell me that he had about 11 teeth fall out during the cleaning and needed 3 big teeth extracted. That was fine- however!! He completely robbed me blind! Charging me for EVERY TOOTH THAT FELL OUT NATURALLY IN THE CLEANING THAT WAS COVERED BY MY PLAN!!! In complete shock- my focus was on how I was going to cover my dogs healthcare as they don’t release them until you pay. I went into debt for this criminal act and There should be a lawsuit against Banfield vets who pull this. I took my other small dog to a different vet in a Banfield clinic, terrified of a “surprise” bill from teeth falling out in the cleaning. Low and behold, the vet called me and told me that multiple teeth had fallen out for her during the cleaning, but no EXTRACTIONS were needed. When I went to pick her up- I was expecting the bill for the teeth that had fallen out when they explained the difference to me. 1- Teeth falling out during the cleaning naturally occurs. NO CHARGE SHOULD BE MADE FOR THIS AS THERE WAS NO ADDITIONAL EFFORT TO EXTRACT THE TEETH! 2- EXTRACTIONS- requires additional effort and tools in order to pull a tooth which is why it’s an extra cost. I went into DEBT for my little dogs healthcare for over a YEAR because of this fraudulent behavior. Any customer who has experienced this should be returned their funds plus losses and interest they had to pay. Any new customer- beware of this fraudulent behavior of vets at every clinic and know the difference so they can’t do this to you!!! No one should EVER go into debt for any kind of healthcare, none the less their pet! This is SO messed up!!!

The whole wellness plan is a joke. They are constantly recommending pricey add-ons when in reality, they’re not necessary. They’re essentially like retail who try to constantly add on products. Speaking with corporate is always a nightmare and if you get Tony from the wellness plan team, hang up and get someone else. He’s condescending, likes to interrupt, and offers no alternative solutions to an issue. I asked to speak to a supervisor and he said there was no one above him which is hard to believe.

Get this, took 2 female 5mnth old chihuahuas u bought both git violently sick at the same time when I took then there to get their first set of shots and the 3bd visit they both came down with fleas and 1 broke out really bad. I told them to give me something for their fleas but denied me because vet said they were to young but vet complained of fleas which I checked my dog with not 1 flea in site, no flea poop anywhere not a trace if anything, next visit u brought her home she broke out in sores m the way down her back. My puppy went from a healthy dog to a sickley dog in just a matter of a few weeks. I bought their insurance paid over $368 that day but o lakes came home with 2 dogs vomiting and diarrhea. I called them up and they would not even take my dog but took alot if money from me. Be careful people I'm wondering if some vet companies put fleas on your dog just to make sure you come back and spend $100s of. I'm Mas as he'll, went from no fleas on my dog to a bad problem with fleas. No issues until I went to this vet. They sure cleaned out my checking acct in a matter of days My puppy's are the one to suffer and now I have to take them to another vet and them thinking or saying how I don't take care of my pets because if the flea problem I did not have before. Thank God my home has no carpet. These vets think we are made of money. I'm there for one little issue if their shots and they say you need this you need that and oh yeah I leave with a bill of close to $500.now my fig has had problems ever since I stopped going there, now I blame myself and my husband for being taken advantage if. I have had puppies before but I did have a good vet nut we don't live in that area anymore. When my female chihuahua had puppies and they were breach I took her yo the vet to deliver there and it was an analysis hospital they only charged me $200 for3 breached birth and the momma and puppies were in great health when I left , but now u go yo this animal hospital and within hr later they both got severely sick but I bring them in and they wNt me yo pay another $300 to get them better. I mean it!! they sicken me