Banfield Pet HospitalReviews of banfield.com

I signed up for the wellness plan based on recommendations from my sister who works at Banfield. The employees are required by Banfield to sell or recommend the plans to visitors. I signed up and barely used any services. They charge you $20 fee/month for any late payments, which is a ridiculously expensive late fee on the $40 monthly. On top of that, they charged me twice within a two week period when I requested to have the payment date changed. I called their hotline and was told there's nothing they can do for that change, but they'll waive late fee this time. Tried to cancel the plan but they said the plan covers a package deal on services with 40% off. if I cancel now that they would charge me the full 100% on services, which would be $600+ now. Or I wait to be charged for an additional 5 months, which would total $550+. The plans are also NOT the same as pet insurance. I knew this beforehand, so I was not bothered by this. But many other people sign up thinking that it is. This means that any services that are not preventative care means that you will be charged out of pocket and is NOT covered. Very useless in my opinion. This is clearly a way to rip money off people who just want the best for their pets. Don't fall for their so-called "wellness plans".

I have been a customer with Banfield for 11 years. What upset me was my dog was really sick after getting pancreatitis. He almost died on me. So I took him to the vet after he got somewhat better. So I took him in, and they gave him Gabapentin for his arthritis in his back legs. The meds seem to help. A couple weeks later he seemed to be getting worse. My dog got to the point where he slept all day, or either did not move and was shaking bad in his cage. He would not walk, he urinated on himself and would not eat. Then a couple days after that he was like ok, and came out of his cage and walked around. I noticed something different with him. When he would walk, he would walk in circles, and run into things. His head would be down. He looked so sad. His quality of life was gone. Then he just got worse after that. I found out he had a stroke. His eyes would go back and forth like watching a tennis match. So I knew something neurological was wrong. That's when I knew he had a stroke. He could hardly see in front of him, I had to put food up to his nose so he would know it was there. He would walk and his two front legs would give out on him and he would fall on his face. All of this time, my heart is breaking. It just got to the point where he started to snap at me if I touched him. So I knew it was time for him to go. So this is when I called Banfield. On a Monday evening around 5:15pm. I called to see if the vet would put him down. Do not go to the Banfield in Joliet, IL on Plainfield Rd. To me, I think this would be an emergency, I did not want him to suffer anymore. All they were worried about is closing, and I had to make an appt, because the vet would need to see him and run tests and what not. I pretty much know when the end has come for a dog. I did not want tests done nor anything like that. I just wanted my dog to be respected and not suffer anymore. So I called another vets office and they got me in right away and said they would have a room ready. I will give a great review for this vet, but not Banfield. When it comes to respecting my wishes for my dog, they lack greatly in this situation. Never again will I ever go to Banfield. Stay away, all they want is to get as much money out of you, and does not care for your fur baby.

Working in the customer service industry I have to say my worst experience has been with the staff at Banfield Pet Hospital. The staff at the Lake Success location in New Hyde Park need a customer service class do not entrust them with your fur baby they will use them to practice on.

I felt pressured into purchasing the wellness plan for my cat.. I was concerned for the problems he was having and as the vet tech kept telling me of all the things he needed to have done I decided the plan would help. I was wrong. My cat died in less than a month, something that should have been mentioned as a possibility due to his condition. So I'm stuck paying premiums for an additional eleven months. Because if you cancel you pay exaggerated prices for everything they have already performed. They care about money not your pet. I feel my pet would have had a much better chance at a local veterinary clinic.

Banfield is great for when you have a puppy or a kitten. I would suggest investing in an insurance plan when your pup or cat grows up.

BEWARE, take your pet somewhere else, anywhere else. I was tricked into purchasing the Optimum Wellness Plan for a procedure I was told my pet needed. I should have done my research. Signed up for the Plan and was set to schedule the procedure for after the holidays, as they said it could wait a month. After the holidays I never received a call to schedule the procedure and the issue that we needed the procedure for healed on its own. So we never really needed the procedure to begin with. Ever since I have been trying to cancel this plan because we never really needed it. I felt like every time I went in all they would do is try to sell me on something whether my pet needed it or not. They don't care about the animals welfare as much as they care about making money. Very sad when what I thought was a good company is just a greedy company.

‪@Banfield Banfield pet hospital and their corporate employees have become greedy & uninterested in their customers retention. The level of commitment to the services we pay for has fallen over the past 4 years out of the nine years my best friend has been a patient. Since living in Summerville SC and moved to Lakewood CO we've encountered 3 major complaint issues where I contacted the client advocate team to have the on-site manager questioned for the doctors' ethics. Twice the claims were resolved by offering monetary compensation which isn't comparable to my dogs life obviously. The procedures performed were impacting my dog negatively further at both the Arvada and Lakewood locations. The policy at Banfield is upsale everything. Even while your pet is under anesthesia when the doctor leaves you a message on your phone saying you have five minutes to decide to use a new never heard of medication or not. I found that very frustrating and irresponsible of the veterinarian. Today I've been waiting for two months for a response from the Banfield corporate client advocate team because I wish to part ways from Banfield cancelling my contract as my dog has suffered enough. They don't care about your pet or how you feel they just want your money and I am now stopping payment through my bank. I encourage everyone to look at other means of health insurance for your pet. Vetco has a process for vaccinating that requires no monthly fee. ‬ ‪BANFIELD PET HOSPITAL AND CORPORATE OFFICE CLIENT ADVOCATE TEAM DISCRIMINATES AMERICAN DISABLED VETERANS by taking advantage of their limited incomes across the country. Raise the awareness‬

The location at Wheatland Rd. and Hampton in Dallas will mistreat your pet if you don't have lots of money. They were rude and took $60. from me only to give me back my injured pet the way I dropped him off. He came home and ran to his water bowl like he was dehydrated. I remember when people in this profession actually loved animals. Very sad