Banfield Pet HospitalReviews of banfield.com

I sadly said goodbye to my 15 1/2 year old dog a couple of days ago. I am now aware that Banfield will expect me to pay my monthly wellness plain until June 2022. $47 a month. I get to pay to be reminded of my dogs passing every month. " Did you read the contract?" No. Who does? Why would I think that you would keep making me pay for a service you are no longer providing? This was deliberate and Banfield knew what it was doing.

Banfield Aventura , Florida - nobody cares, nobody return calls. Just a horrible place My Yorkie do not like the medications for the bones. I called to ask for a different medication. I was told that my doctor is not in today. I asked for another doctor, they said - NO you need to talk to your doctor and he will call you tomorrow. Next day the doctor never called. I call Banfield in the evening and asked for any doctor. They put me on hold forever and i just hangup. Stay away from aventura florida banfield

Banfield (Dresher) was recommended to me by a long time client of the North Wales Location. I had recently adopted kittens (brothers) when one of them became extremely ill. I brought him in yesterday as a new patient thinking, I would be given something for worms or told to change his food. Instead the vet came out and told me he had FIPV, he was declining and it was fatal. While I appreciated the doctor explaining the situation, it was heartbreaking to make the best decision for him. I have recently gone through a tough health matter myself and these kittens have been such a comfort. I never imagined something like this happening. After he was put to sleep, I was a mess and felt rushed to go and check out. The front desk and waiting area was crowded. I had not prepared financially to euthanize my kitten and so I told the tech that I could give her $100 (more than half the bill) and return today with the balance. A woman I was not working with, Alexis, stepped in and said No, but then went to ask a manager. She came right back and loudly said “if you don’t come tomorrow we’re sending you to collections.” I was mortified! I couldn’t even continue to cry over my kitten because I was so embarrassed by her tone and statement. I have never been treated that way and if there was a concern on behalf of the business, there is a way to speak to people with tact and kindness. After being humiliated of course they gave me a “sorry for your loss” as I walked out the door. I had my own medical situation to handle yesterday, however I returned today, as I said, to cover the balance. The same woman, Alexis, met me at the front desk. After she printed my receipt I went to my car and realized she had given me someone else’s information along with my own. I work in health care, so I don’t know how it works in the vet world, but I’m sure clients don’t want their personal information being handed out to strangers without a care. I returned the documents and left. I don’t know if other locations have better training of their staff, but I’m not sure if I will continue to use Banfield for my pet care. The loss of my kitten unexpectedly was so hard. My experience with the staff made it worse. 10/18/21 UPDATE: You can see below a response was added asking me to reach out on Oct 2nd. Well, I emailed the address listed - no one has called or emailed me. After a week, I left my information in their Facebook messenger. I received a quick reply stating a rep for the dresher location would be reaching out…no one has called nor emailed me. This speaks VOLUMES.

I have and do have my pets on the Wellness plan. Over the last 15 or so tears and have had nothing but great experienes with the Vet's and all the staff. I feel like family when I bring in my 2 dogs and 1 cat. I am getting a puppy here in a couple weeks and she to will go on the plan. I don't know where these people have gone to get their sad happenings. But I drive all the way accross town to go o the Banfield Clinic in North Spokane. Would not even think of changing.

If it were possible to give negative stars, that would be my option. I have been with Banfield for a very long time with multiple pets. The care has declined consistently over the years and it has become VERY VERY clear that the ONLY thing this company considers is money. My dog has been having significant discomfort with BMs and have taken him 3 times to have them tell me his anal glands are full and they can express for a mere $38. I schedule an appointment to actually see a vet and unless you want to drop off which you can't do until 8:30 am as if no one has to work, it is over a month out to have an in room visit where you can actually talk to a vet. Even then and $100 dollars later - I am having to take him somewhere else that truly cares about my dog. My daughter's dog is 10 years old and with severe arthritis taking 2 medications to manage pain. His bottle says there are 2 refills left and to use before 01/20/2022. I call to refill and am told it has been over 6 months since he was seen and would need to come in to see vet. I repeat - REFILLS ARE LISTED AS AVAILABLE on the bottle. I ask what was the date of his last visit and it was March 15, 2021 missing the 6 month deadline (which is NOT indicated anywhere) by 2 weeks. Seriously!!! I ask what would the vet do? Answer: Just an exam and possibly bloodwork. He is 10 years old and at the end stage of his life. It is about pain management!!! So when can I bring him in to be seen - well the cycle continues he can be dropped off at 8:30 which only makes him anxious and distressed and requires time off work or I can wait for a month to have an in room appointment. This is beyond unacceptable care!!!!! It is dedicated to how many times can I get a client to bring their pet in for tests etc. It is dedicated to MONEY. Not only would I not recommend but would highly suggest anyone who can run to another vet quickly. After many years of being a loyal Banfield client - I will be taking my pets elsewhere and telling everyone I can to avoid this company.

I renewed my Wellness plan ror my dog in June. I gave them all the information necessary to automatically withdraw the amount from my checking account. I just received a letter stating I was three months behind(?). Called Banfield and discovered it was THEIR error. You wouldn't pay for a mistake I made, so why should I have to pay for yours? The representatives have basically admitted to the error but eont do anything about the bill. Please correct the bill.

Banfield is the worst. I took my dog there after adopting her having no idea what her history was. She was wearing a harness at the time and the vet thought it was acceptable to pick her up one handed by the harness and man-handle her onto the table. She was fine up until that point and now has aggression at the vet. Don't know if that was the cause or not, but that was not acceptable. I let that go because some locations really do have caring staff and i found one i liked so i went there for a while. They are always overbooked and numerous times i called for an appointment and they only offer the option to have my pet stay there all day and wait to be seen in between visits. All they care about is money. They always try to upsell. I had my male cat in there and the vet couldn't tell if he was neutered or not (i had found him) so she immediately wanted to schedule exploratory sugery on him as the first option to see if he was neutered. I called today to get my dog's vaccination records so I can take her to a better facility and was left on hold for over 20 minutes until it went to voice mail. I called back and they immediately answered and told me i just have to come in any time and ask them to print the vaccine records. I really had to sit on hold for 20 minutes and call back for them to tell me that?

Banfield is a literal scam for pet owners and should never be used at all. For starters, they tell you it’s cheap but you can actual buy pet insurance with that $40 a month crap. Petco literally has a Thrive shop and vitalcare program. Thrive is only $10 a month for a MINIMUM of 6 months and you can cancel any time after that. Unlike banfield where they charger you over $300 for the first few things and even and it doesnt even cover all of their vaccinations. I got my dog’s vaccinations for cheap and they even do exams. Now to this part, BANFIELD, even after telling them to cancel because I wasn’t satisfied and they did nothing but lies to me, told me I had to pay back the rest of services that I got even though I specifically told them what I was there and that he didnt need anything more than a basic check up to make sure he was healthy, not a teeth cleaning, not a test for wisdom panel, nothing about fecal test exam. Yet they decided that even though I asked them not to do that, they were going to do it anyway. I could have places that done it cheaper than Banfield, but they just wanted the money and dis without my consent. This is why I changed my debit card information and even with doing that, THEY FOUND MY NEW DEBIT AND CHARGED THAT. So they illegally charged my card without my consent at all. I dont shop at Petsmart and never step foot Banfield. Which means they have found ways to get my new information and charged me without consent.